I went in for service, my wheels have locks, and for the second time in a row the mechanic or whoever rotates the tires was not able to figure out how to rotate my tires!!! Even after i clearly explained to George Arroyo that one lug nut has the lock and the rest are regular lug nuts. I told George to make a note! They come back and tell me the lug nuts are warped. The guys in the shop are supposed to be trained professionals! Right! How can this not be figured out!!! 1 time understandable, ok but 2 times and with directions! Is it because I already paid off my note to Kia, I don’t deserve the same service as customers who are still making payments!
7/1/2024
Edward R. VERIFIED CUSTOMER
Great service
6/30/2024
Paul L. VERIFIED CUSTOMER
Matt was an excellent service representative and satisfied my needs and took care of our question and Service request
6/30/2024
Javier G. VERIFIED CUSTOMER
I will be back soon
6/30/2024
Sandra S. VERIFIED CUSTOMER
On the report there were things mentioned that could improve my vehicle and I was nis not told about ut
6/30/2024
Rose G. VERIFIED CUSTOMER
Thanks for your dedicated service for all you do.
6/30/2024
Yeji C. VERIFIED CUSTOMER
Thanks Michael in making sure I can get the car back in time and also taking care of the hiccup of the tire same day.
6/29/2024
Peter T. VERIFIED CUSTOMER
Top notch service team.. from phone greeter to service advisor to service specialist to shuttle driver. Hats off!
6/29/2024
Ronald S. VERIFIED CUSTOMER
Good and fast service
6/29/2024
Michael H. VERIFIED CUSTOMER
From the moment I arrived, the check-in was fast and professional. Carl was great????
He explained what service and how long it would take. Everything went great and I even received a car wash. Thank you!
6/29/2024
Eugenia A. VERIFIED CUSTOMER
Excelente
6/27/2024
Linda L. VERIFIED CUSTOMER
Everyone one was very helpful from my first point of contact to the service representative
6/26/2024
Keyeontai S. VERIFIED CUSTOMER
Everything was great and the car runs just like new!!!
6/25/2024
Melody G. VERIFIED CUSTOMER
Parts were to be ordered and they weren’t. Husband drove down they and was half way home after waiting for a hour to get the shuttle, got a call and was told the parts weren’t ordered.
6/25/2024
Ruben E. VERIFIED CUSTOMER
Cory lied saying my tires were rotated when they were not. I checked the paperwork receipt and tires, not rotated! I had to call and make another appt for today to have that done. Wasted time, energy, and gas. Very dissappointing!!
6/24/2024
Juan E. VERIFIED CUSTOMER
Michael Connelly was very friendly, patient, always provides outstanding customer service, explains very well what my car needs and keeps me informed on the status on my car services/repairs.
6/24/2024
Louise C. VERIFIED CUSTOMER
Check engine went on the next day after picking up car for regular oil change.
6/23/2024
Maria B. VERIFIED CUSTOMER
Eric was pleasant and got my car serviced done quickly
6/22/2024
Cristina A. VERIFIED CUSTOMER
Eric was so amazing he went above and beyond to deliver my car like brand new. The help I received from Eric was spectacular. Thank you for having amazing people on your team.
6/22/2024
Maria G. VERIFIED CUSTOMER
Everyone was nice. Better experience at this dealer than the Cerritos dealer.