Carl was really nice and helpful. However, I paid for a minor service which includes tire rotation. I don’t believe the tire rotation was completed. I know this because I have 2 different brands of tires, the newer ones are in the front and are still in the front. Also, my e-brake is not engaging and to have to wait weeks for a diagnostic and to be without a vehicle and not offered a loaner vehicle to use while my car is waiting is unacceptable.
5/30/2024
Siuway T. VERIFIED CUSTOMER
Matt is a very responsible guy. Keep up the good work! ????
5/27/2024
Martha J. VERIFIED CUSTOMER
Excellent!!!
5/26/2024
Charlotte S. VERIFIED CUSTOMER
Everyone was extremely nice and professional. I am very pleased and Matt Park is an asset to Kia.i never take my car to any service except KIA and never will. I am disabled at this time and was treated accordingly. THANK YOU
5/26/2024
Giovanni E. VERIFIED CUSTOMER
Friendly, made check in and pickup really easy
5/26/2024
Raymond M. VERIFIED CUSTOMER
Mike in the service department did a wonderful job. Can't say enough about him. Thank you.
5/26/2024
Chris C. VERIFIED CUSTOMER
Thank you
5/26/2024
Andrew K. VERIFIED CUSTOMER
Very quick, great job all around.
5/26/2024
William B. VERIFIED CUSTOMER
I think Mike Conley is a very good representative for Kia of Covina he's very professional considerate and a good businessman and I look forward for his future business with Kia of Covina because of Michael call me and most of all he's very professional and he knows his trade well
5/25/2024
Raelean W. VERIFIED CUSTOMER
George was thorough and professional.
5/25/2024
Dayana F. VERIFIED CUSTOMER
Thank you, Cory!
5/25/2024
Terry G. VERIFIED CUSTOMER
Great customer service
5/25/2024
Yvonne K. VERIFIED CUSTOMER
Thank you Matt for the quick service.
5/25/2024
Ana M. VERIFIED CUSTOMER
It was the worst experience ever, my appointment was at 11;00 o’clock, just for oil change, I had to wait until 3:30 for car to give me back . This is really bad service, I hope anyone else have this experience. I’m very disappointed.
5/25/2024
Lai L. VERIFIED CUSTOMER
Service was great. They even washed my car. Thank you.
5/25/2024
Carolina M. VERIFIED CUSTOMER
Unfortunately, I took car in for a recall and I was ask since I was there if I wanted an oil change. Didn't want to come back because I am a caregiver and waiting is difficult. Waited for 2 1/2 hours and finally got called. That's when they told me you didn't have part. I should've been told in the beginning so that I didn't have to wait again. Last time I did an oil change it took 1 hour. Now I have to go back again and wait again. I think communication between your staff could've given choice to just come back and do oil change and recall together. I don't know if this can be solved or communicated so customer could make decision whether to wait or not. But it would be nice if we could.
5/24/2024
Sun L. VERIFIED CUSTOMER
George and Omar both guys’s service was super excellent ! Super Good!!!
5/24/2024
Joel M. VERIFIED CUSTOMER
Carl was very rude, inconsiderate and unprofessional. This is my first purchase with Kia and only my second time using the service department. If this is the type of customer service Kia provides I will never buy another Kia again. I was very disappointed and offended by his comments and lack of customer service. I hope someone in management will provide him the training he needs or he should quit his job if he is not happy working there. Once my lease is due I will be turning in my car and not buying another Kia again.
5/24/2024
Dale K. VERIFIED CUSTOMER
Thank you for asking.
5/23/2024
Lynda W. VERIFIED CUSTOMER
Time was a little less than was estimated. They were able to squeeze me in the same day, which was fantastic. I’m very happy that my car came through with flying colors. Everyone at the dealership was very nice and friendly.