Why would they set up an appointment when they did not have the part? I had told them why I was bringing the car in so why?
5/22/2024
Dave M. VERIFIED CUSTOMER
I thought the customer service from the time of arrival,until time of departure. I appreciate the prompt scheduling from the day before to the service done today. Thank you for being a great example of superb customer service.
5/22/2024
Georgina H. VERIFIED CUSTOMER
Yes polite customer service right to the point service done quickly. Thank you
5/22/2024
Artis H. VERIFIED CUSTOMER
Matt was fantastic!! Stay on top of my car kept me posted on everything!!
5/21/2024
Nancy W. VERIFIED CUSTOMER
Grateful as always to service techs who keep my Kia humming with their regularly scheduled care. This time there were a couple paperwork slip ups. I’m looking forward to receiving via USPS the omitted ????system assessment page which helps me budget for future expenses. Also missing is the helpful window mileage sticker reminding me to schedule next oil change. A happy Covina Valley Service User
5/20/2024
Vivian M. VERIFIED CUSTOMER
Great service. Michael was very friendly.
5/20/2024
Candace G. VERIFIED CUSTOMER
Very friendly and quick
5/19/2024
Fernando H. VERIFIED CUSTOMER
No communication through out the whole 3 weeks my vehicle was there. It was in for a check engine light. I was told 3 weeks was not offered any kind of courtesy transportation. Vehicle is still under warranty. Got a text about a week later if I had any questions just to respond to the text. I did and still no answer. Very poor communication.. A courtesy update would be very appreciated. Even though vehicle is not done or has been worked on, some kind of communication would be very appreciative.. Won’t be going back to your dealer for any further business..
5/19/2024
Steven S. VERIFIED CUSTOMER
Still not clear to me why a software update takes 3.5 hours. I think you cmciuld do better scheduling to keep customers happy.
5/19/2024
Nicholas C. VERIFIED CUSTOMER
Well, schedule an appointment on on Thursday, May 17 I think and thinking when you get a recall for your car that they’re gonna have a part when you schedule these appointments. Unfortunately time is precious. I would think you guys would know that and when I got there, he said sorry ma’am you have to come back because we have to order the part so that was a waste of my morning. And then to find out they say thank you for coming and visiting and for the work that we done on your car well, they didn’t do anything on my car yet. And I am still waiting for them to call me to tell me that the party is in. It’s a recall that they sent us a letter so I’m pretty sure you guys have the computer and you can look it up. Kind of upsetting that’s how my morning was. So just waiting for them to reach out to me and hopefully I can get in the morning appointment and I can work in early on my days off.
5/18/2024
Marc D. VERIFIED CUSTOMER
????????
5/18/2024
Mary R. VERIFIED CUSTOMER
Everyone at your location was very polite and helpful
5/18/2024
Ercilia A. VERIFIED CUSTOMER
I LOVE GEORGE!!! He is nice, very professional, Adam also!! The whole team Is great!! A few years ago I wouldn't step foot back in there due to poor management/employees!! The team now is A+ They are caring and very friendly
5/18/2024
Barbara C. VERIFIED CUSTOMER
I have never had such a pleasant time turning my car in for service!! And the service was excellent and my car has never run so good, it’s like brand new. The person that picked me up at my job was very nice and reflects good on your whole service department!! Thanks for a good experience!!
5/18/2024
Raquel G. VERIFIED CUSTOMER
Mr. Perez along with Michael explained in detail what the process was going to be from start to finish. They both exceedingly went beyond the scope of their customer service skills.
5/18/2024
Frances K. VERIFIED CUSTOMER
The service men were really helpful
5/17/2024
Vicki H. VERIFIED CUSTOMER
On 5/2/24, I made an appointment for a recall repair on my Optima for 5/15. When I arrived, Cory asked why I was there and when I said it was for the recent recall he told me they would need To order the part! I was stunned. Why wouldn’t the part have been ordered two weeks prior when I made the appointment? It was very frustrating and I am so disappointed it happened. I’ve had several other recalls taken care of at this dealership and never had this issue. Cory said he would squeeze me in on Saturday if the part arrives on Friday and I appreciate that.. I don’t work nearby and it’s difficult for me to take time off from work.
5/17/2024
Francisco A. VERIFIED CUSTOMER
Eric was helpful
5/16/2024
Samantha Y. VERIFIED CUSTOMER
Matt was very friendly and did a great job in explaining what was wrong with my car.