The service part of the job was fine and Ashley couldn’t have been more efficient, helpful, polite, and friendly. My complaint is with the complimentary wash job. In the past this has always been well done. This time, not so much. There was insect debris still on the car, film residue on the chrome, an unwashed “stripe” 2 feet in width down the center of the top, running the full length of the top from front to back. Additionally, the rear passenger floorboards and rear cargo area were not vacuumed. I have pictures of some of this. I only noticed these problems after getting home. I didn’t look while at the dealership since it’s never been a problem before. You can look up the service history of my vehicle(s) and tell that I’m a regular customer plus adhere closely to the factory maintenance schedule, spending several $K in the process, always with your dealership. Given that Service Dept. is a major profit center for a dealership maybe some oversight is due over your make-ready dept? Interestingly enough, I got a letter in the mail yesterday from Peltier Kia - Tyler with a $40 service coupon attached. My past reviews have always been very complimentary but I was kind of let down this time. Thanks - Mike
11/11/2021
Rose W. VERIFIED CUSTOMER
GREAT CUSTOMER SERVICE!!!!
11/11/2021
Stephen W. VERIFIED CUSTOMER
No problem, Ashley gave me 1st class service. This is why I have purchased a KIA, the last 3 cars our purchased
11/11/2021
Daniel J. VERIFIED CUSTOMER
Ashley always keeps me updated while waitimg and is a super nice young lady! Every Kia dealership could use and Ashley Taylor!
11/10/2021
Angie H. VERIFIED CUSTOMER
As for the repairs on the car I think everything is great. Will need to wait until we get another good rain. I was not very pleased with the service of vacuuming out the car at all.
11/10/2021
Ikea D. VERIFIED CUSTOMER
I like that service was speedy. And I was checked on in between time
11/7/2021
Jeffery R. VERIFIED CUSTOMER
Services very nice and easy
11/7/2021
Iva M. VERIFIED CUSTOMER
Yes was very nice and helpful
11/7/2021
Linda A. VERIFIED CUSTOMER
Ashley was amazing and my car was ready sooner than expected. Thank you.
11/4/2021
Christy S. VERIFIED CUSTOMER
Jacqueline and the team provided top notch service. She effectively communicated with me giving me status updates in my vehicle. Super friendly!
11/4/2021
George H. VERIFIED CUSTOMER
As always, she has done a great job, I drive all the way from Tyler, even though you have a Kia dealership here owned by the same company, it’s just the people in Longview who treat you as family and don’t talk down to you and, make it like you should be happy that they would even wait on you, even though it’s me who is paying their paychecks.
11/3/2021
Dalton H. VERIFIED CUSTOMER
Thank y’all
11/2/2021
Jerry F. VERIFIED CUSTOMER
Exellent quality service as always
11/2/2021
Kathy B. VERIFIED CUSTOMER
Thank you all from the service department. Looks like you have people that care about their customers. Thanks for explaining everything about how Kathy’s vehicle should be serviced when we get there.
Good Job!!
Rick B.
11/1/2021
Terrance V. VERIFIED CUSTOMER
Thanks for a job well done and quick service.
10/31/2021
Geneva J. VERIFIED CUSTOMER
My appointment was actually quicker than O was expecting. The courtesy lounge was very comfortable and the restroom was very clean. I was offered a shuttle ride while my car was being serviced. I chose to wait. The Staff was very attentive and friendly. The call back part was repaired and my car was washed and vacuumed. I would recommend Peltier Kia to everyone.
10/31/2021
Sherri W. VERIFIED CUSTOMER
It was a very easy purchase and My 2 sales rep did a great job.