Brenton was just the messenger, and in no way does this reflect on him. With a previous service and repair to the windshield washer. The insulation was torn and noticed when the vehicle was returned. Not to mention that it took 3 different service attempts to get it fixed. Greg informed me that the insulation was ordered. I had to call weeks later and asked for Greg. He simply cold transferred me to parts. When I inquired why I was not called- no response. With this service, I asked for the insulation to be replaced. After an oil change and transmission flush (which was ridiculous that a vehicle with 42k required) Brenton had to take it back to have the insulation replaced. Service is the primary reason that we have now purchased 2 vehicles there. There has been a visible difference over the last year in the service department. It is very disappointing.
8/17/2022
Nancy M. VERIFIED CUSTOMER
I received a coupon for a free oil change because of a minor issue at my last service. Taylor told me I could not use this coupon because I have an oil package and have to wait until the oil package expires. Now I have to hold this coupon for another 2 years. What a mess!
8/17/2022
Janice V. VERIFIED CUSTOMER
Louis always does a great job.
Friendly and to the point.
I ask for him every maintenance check.
8/16/2022
John P. VERIFIED CUSTOMER
Lewis is great!! I thank him and Y’all for being service Friendly!! Thanks
8/16/2022
Debbie N. VERIFIED CUSTOMER
I will wait for your call
8/16/2022
Donald M. VERIFIED CUSTOMER
Have always received excellent service!
This was no exception!
8/15/2022
Johnney C. VERIFIED CUSTOMER
I just discovered my rear wiper blade is missing. It was there and I had no issues with it when I dropped my car off.
8/15/2022
Francis H. VERIFIED CUSTOMER
Taylor Hopkins did an excellent job getting my vehicle serviced. My wait time was minimal and everything I asked her to check was completed. Taylor answered all my questions and took the time to show me how to access information on my dashboard. Thank her for me for her excellent customer service!
8/15/2022
**** N. VERIFIED CUSTOMER
Great service!
8/15/2022
Melissa R. VERIFIED CUSTOMER
I was very satisfied with the service provided
8/15/2022
Not Provided. VERIFIED CUSTOMER
The service from Mr. Peden was exceptional and he was very professional.