Called and requested 1st apt with Paul Gomez. Given Monday,28 Mar at 7:25. Arrived Paul was not in yet. Other technician told me the diagnostic would take all day and do not wait so took shuttle home even though I should have stayed.
Paul called me as soon as he got in. Took care of me right away and of course provided the most professional customer service anyone could hope for. He took care of the car right away called to give me update, texted me to give me an update with very specific details. He was absolutely exceptional. Apologized that I took the shuttle home. Called me for a return shuttle. Met me personally and insured he went over paperwork with me. Personally got me the extra key explained about the catalytic converter and had my car washed and ready. He is amazing. He was done by 10:30am I was there by 11:30am with shuttle.
Had the other gentleman not given me incorrect information. I would not have had to go back and forth.
I am so thankful for Paul. You are blessed to have him as an employee and please acknowledge his exceptional work publicly!!
3/29/2022
Hector M. VERIFIED CUSTOMER
Trey Taylor is very helpful and courteous.
3/27/2022
Ruby W. VERIFIED CUSTOMER
My engine has to be replace under warranty. I was inform it could take 4 - 6 weeks and no loaner car.So I am without a car for over a month.
3/26/2022
Justin G. VERIFIED CUSTOMER
Service advisor did not communicate at all. I had to call several times a day to figure out was going on with my vehicle. I went to pay with my 10% service discount and was told all service advisors left early for the day. Very poor customer service.
3/25/2022
MAVIS L. VERIFIED CUSTOMER
Paul is very friendly and gives great customer service!
3/25/2022
Gary V. VERIFIED CUSTOMER
Paul did an excellent job getting the job done on my Kia !
In and out very quickly
3/24/2022
Beverly G. VERIFIED CUSTOMER
Thanks got your service
3/24/2022
Dan L. VERIFIED CUSTOMER
Everything was great, thanks Paul
3/23/2022
Vicente O. VERIFIED CUSTOMER
Great communication from Kirk.
3/22/2022
Priyanka M. VERIFIED CUSTOMER
Paul was really nice and explained everything in detail and answered all our questions
3/20/2022
PAUL C. VERIFIED CUSTOMER
Paul was very helpful.
3/20/2022
Marilyn D. VERIFIED CUSTOMER
Thank you
3/19/2022
John D. VERIFIED CUSTOMER
Paul is awesome! He is a great asset to the team! He took care of our oil change needs and got us in and out! Thanks Pail for treating us like family!
3/17/2022
Dawn M. VERIFIED CUSTOMER
Eduardo is great. He kept me updated on the service. He is kind and helpful.
3/17/2022
Dylan H. VERIFIED CUSTOMER
I was extremely satisfied with the service I received. I will be coming back to the Kia Plano site again for service.
3/16/2022
Darryl W. VERIFIED CUSTOMER
Trey is horrible. Shouldn't be in customer service
3/16/2022
Michael B. VERIFIED CUSTOMER
I just love Paul’s service and how friendly everyone is.