The policies and management were not very customer first on any of the issues. Overall it was the worst service I have ever had on a car — no follow up calls, no notices, no customer first and nobody really cared beyond managing the chaotic seen for the last year.
1/25/2022
Pamela J. VERIFIED CUSTOMER
I don’t mind driving 52 miles to get my car services. However when I come to Kia of Plano I feel relieved I’m informed what’s going on with my car. This is not my first rodeo With your service department I feel comfortable bringing my car to there.Paul Gomez introduced himself to me 4 years ago if I have questions/concerns regarding my vehicle. I never forget that and he is always kind and helpful when ever I make the journey from N Ft Worth to Plano. Thanks service department . I know there is. Kia service closer to me but it is not the same experience as to when I come to Kia of Plano.
1/25/2022
Rajiv S. VERIFIED CUSTOMER
Good job by Paul Gomez!
1/25/2022
Ricky C. VERIFIED CUSTOMER
TRAY IS A PRO,AWSOME JOB !
1/23/2022
Benjamin C. VERIFIED CUSTOMER
Thank you the service was very good l give you guys a 10
1/23/2022
Tamra M. VERIFIED CUSTOMER
My car has had a glitch 4 the entire time I've had it anytime the temperature drops dramatically my check engine light comes on it goes off when it warms up again but I cannot get my inspection now because it's cold and it won't stay off even when they cleared the code so I can't get it inspected to get my tags. The manufacturer I cannot come up with a solution to do a recall on it so I've come multiple times for the mechanics to clear it but there is no way for me to tell if there's anything wrong with my car or if it's just the glitch.
1/23/2022
Samson G. VERIFIED CUSTOMER
Paul provided quick and friendly service as well as his business card for future situations. I'm glad he was there to help with my issue.
1/21/2022
Brian S. VERIFIED CUSTOMER
Ready for my appointment
Great communication throughout the appointment
Positive guy
1/21/2022
Sheena T. VERIFIED CUSTOMER
Outstanding service!
1/18/2022
Angela C. VERIFIED CUSTOMER
Always takes care of me with the best customer service ?
1/16/2022
Heather L. VERIFIED CUSTOMER
Did a great job and my car was done in a timely manner
1/16/2022
Fernando R. VERIFIED CUSTOMER
Eduardo provided excellent support while my car was in service.
He went through all the details and explained me what my car needs
1/16/2022
Revocable Trust. VERIFIED CUSTOMER
Excellent service as always.
1/16/2022
Joan R. VERIFIED CUSTOMER
I brought my car in for maintenance and also stated the windshield wiper symbol was on even though we added fluid. When I gut home after the maintenance, the windshield fluid was not coming out at all. Not sure what was done to cause this, so I called and had to return the next day. The advisor did not know why this was now happening. A small amount is coming out now, but not nearly enough. So now I have to schedule yet another appointment and leave my vehicle for a half day so some diagnostics can be done. I'm very frustrated and disappointed because there was no wiper issue when I got there. Now I have this new problem that wasn't a problem until the maintenance was done. If something is now blocking the fluid, how did it all of a sudden get in there? I would like Emily to call me. My number is on file.
1/15/2022
Ross Family. VERIFIED CUSTOMER
Kirk was courteous, professional and helpful
1/14/2022
John V. VERIFIED CUSTOMER
Very happy with the service thank you
1/13/2022
Carl R. VERIFIED CUSTOMER
Not sure who greeted me when I walked in but I dropped my car off at 1145 for an oil change and added tire rotation for my appt after talking with service rep. Was informed service time would take about 1.5 hours. Received a text at 3 from an automated number that said it was Eduardo asking if I had questions and I responded asking for update on car bc I dropped it off 3 hours ago. Never received a response. Called at 4 and was told by whoever answered the phone that my car was ready for pick up. Why was I not called when it was ready? Similar experience with my wife happened 2 months ago so I don't think the breakdown is solely Eduardo.
1/12/2022
Nandakishor P. VERIFIED CUSTOMER
I am completely satisfied and extremely happy with the services of Eduardo ****.
1/11/2022
Yong Hui. VERIFIED CUSTOMER
Friendly and professional - a smooth service visit.
1/11/2022
Ilene G. VERIFIED CUSTOMER
Always a pleasure going to Central Kia of Plano. Very friendly service.