Ricardo was great but my experience to get an appt yesterday was horrible. I had called Rick Honda yesterday to make appt. They would transfer call but phone would just ring. I called twice and still had no answer. I called again and asked for a supervisor. I left s message but no one called me back. I then went online to chat. I text Milton who said someone would have Service Team call me. Gave them my preferred time. Few hours later still no call. I text again and dealt with Ken. He said he would have someone call me . Never got return call from a supervisor or Service Team. I ended up just driving my car the next day without appt. Ricardo was the only one who was responsive.
5/18/2022
SARAH S. VERIFIED CUSTOMER
Rock honda ROCKS THE REST TO SLEEP...MARIA NAVARRO NEEDS TO be MANGER.
5/18/2022
Gisela A. VERIFIED CUSTOMER
The service was very good and Maria was excellent.
5/18/2022
Kristine Q. VERIFIED CUSTOMER
Great service. Very friendly and professional.
5/17/2022
Hector G. VERIFIED CUSTOMER
My first time there , I like the way customers are treated.
Thank U for servicing my car without an appointment.
And please don’t let a third party to get involved in
Between us.
5/17/2022
Lupe D. VERIFIED CUSTOMER
Stephen was completely rude towards the end of my service and not very organized! He clamores to have contacted my husband about my vehicle when in fact he never spoke to my husband about my vehicle! His attitude was un Professional and he seemed stressed with his work load like he can’t handle his work load and took out his stress on me the client, not cool! He was very unknowledgeable with what was going on with my car after it was there for 4 hours for a diagnostic check
5/17/2022
Josue T. VERIFIED CUSTOMER
I would like to thank Eddie and Yvonne for everything, even though it was busy, they were able to get me out of there on time to make it to my meeting on time.
5/17/2022
LISA K. VERIFIED CUSTOMER
Shafiq always alerts me on what the techs are recommending for service. I really appreciate the information. He also lets me know the estimated cost ahead of time. Thank you!
5/16/2022
Yvonne M. VERIFIED CUSTOMER
He was very polite and helpful
5/16/2022
LISA C. VERIFIED CUSTOMER
Ricardo was very helpful
5/16/2022
Ryan F. VERIFIED CUSTOMER
I usually prefer not to deal with your dealership, Penske dos a much better job in terms of work and customer service. My advisor today is starting to change my mind. He was fantastic.
5/16/2022
Yancy M. VERIFIED CUSTOMER
It was worth the wait Thank You
5/15/2022
Mariam I. VERIFIED CUSTOMER
MR EADEE HE IS THE BEST I AM REFER EVERY ONE HAVE HOND JUST GO TO SEE MR EADEE HE IS THE BEST HE IS THE ONE HAVE BEST CUSTOMER SERVICE EXPLAIN VERY GOID ABOUT MY CAR HE IS THE BEST CUSTOMER SERVICE I M REFER EVERYONE TO GO TO SEE MR EADEE
5/15/2022
Laura Q. VERIFIED CUSTOMER
khan was very helpful and friendly and helped me through the process. Very professional. He deserves a bonus. Thank you.
5/15/2022
Cathleen A. VERIFIED CUSTOMER
I would really appreciate if you added online appointments I have calls it takes a long time to get a hold of somebody and then once I do getting to talk to somebody in service department is very difficult so if you added online appointments it would be a huge upgrade
5/15/2022
Douglas F. VERIFIED CUSTOMER
I waited 45 minutes past my appointment time to get car checked in
5/15/2022
ARACELI S. VERIFIED CUSTOMER
You're welcome
5/15/2022
Eduardo U. VERIFIED CUSTOMER
Thank you for the excellent service and professional
5/15/2022
Samuel Jr. VERIFIED CUSTOMER
I had an appointment for 8:30, when I got there I seen two lines one was blocked off and I was on the other. Many cars drove around the cones and where checked in before the lane already waiting. I waited an hour to be checked in after my appointment time and another hour and thirty minutes for my car to be done. My service was easy an oil change. Other times I have been seen with better service but today was not there best. Only comment is if you guys are behind do to low staff then a strategy should be enforced. Wether that means taking only appointments for the day or enforcing the appointments come first policy.
5/15/2022
Jerry L. VERIFIED CUSTOMER
Everything was fine with the service itself, but when trying to call back to get information on my car the phone rang several times and when someone finally picked up I was then placed on hold for several minutes. Not sure what’s going on with your service department this. This is not the first time this has happened.