I had a good experience, Eduardo Flores was great with explaining everything that was needed serviced in my car.
3/23/2022
Chinwe U. VERIFIED CUSTOMER
Luis's customer service was amazing. Thanks to him
3/22/2022
Eneyda R. VERIFIED CUSTOMER
Thank you Rock Honda!
3/22/2022
Carisa M. VERIFIED CUSTOMER
Ronny was amazing ! Ofcourse coming back and requesting him for help ! Thanks Ronny for everything you’re great !:)
3/22/2022
Ramona D. VERIFIED CUSTOMER
This is my second time with Mohammed as my service representative. He is very professional and kind he is a great asset to your company.
3/22/2022
Parveen C. VERIFIED CUSTOMER
Exceptional service from Arif!
3/22/2022
Adalberto G. VERIFIED CUSTOMER
Great service
3/22/2022
Sharon N. VERIFIED CUSTOMER
We were in the service line at 8:30 for our 8:45 appointment. It took almost a half hour for someone to check us in. The service took 3 hours. It was supposed to be about 45 minutes. I know things happen but maybe someone could have come and keep us updated. It wasn’t until I went and asked about the vehicle another service advisor checked on it.
It was a very long wait. What good is making an appointment?
3/22/2022
Estella D. VERIFIED CUSTOMER
Yes, I was satisfied with the service I received. I just have one question? Why doesn’t Rock Honda give complimentary car washes? Spreen Honda does.
3/22/2022
Diana G. VERIFIED CUSTOMER
I love my Honda and the People that Work for Rock Honda
3/21/2022
Howard C. VERIFIED CUSTOMER
He has served me with respect and great service.
3/21/2022
Mike S. VERIFIED CUSTOMER
Maria is the best! You should give her a big raise that is commensurate with her expertise.
3/21/2022
Rc Destiny. VERIFIED CUSTOMER
I 100% love the workers there , they make sure to let me know a time frame & get it done in that frame , only problem id say ive always had is me making an appointment for a certain time & always getting seen 30+ minutes after my scheduled appointment . Mohammmed a Khan was great help during my service & guaranteed me a fast service
3/21/2022
Meynardo A. VERIFIED CUSTOMER
I couldn’t reach anyone in the service department by phone. It would ring for a while, go to a voice menu that promptly hung up on me. I ended up having to just show up at the facility to get help. Maria was very helpful and explained that there were staffing issues causing the phone service fiasco. The dealer took my car in for service and found that there was an issue with premature carbon build up on the intake valves of my fairly new 2020 Honda Fit. Maria noted that it would be covered by my warranty but they didn’t have the parts or tools to repair it and that they would need to order them. I am still waiting for an update on that order.
3/20/2022
Daniela C. VERIFIED CUSTOMER
Very informative and helpful.
3/20/2022
Maria L. VERIFIED CUSTOMER
Only one issue - I arrived on time for my 10:30 appointment and had to wait until 11:15 to get checked in - 45 minutes!
3/20/2022
Jose A. VERIFIED CUSTOMER
No comments
3/20/2022
Alfonso C. VERIFIED CUSTOMER
Great service in and out within an hour!
3/20/2022
MERCEDES MARLENE. VERIFIED CUSTOMER
I was happy that I got what I needed done since it didn’t get done the first time I took it in but now after my appointment I have paint chipped off now and my car is new I didn’t have any chipped paint or dents before going in for a tired rotation and oil change. I keep having such horrible experiences with this place. I honestly wish I never got my car from here.
3/19/2022
Alfonso B. VERIFIED CUSTOMER
Great staff, nice and professional Luis sapien was very friendly and helpful also very professional