Rock Honda Auto Repair Service Center

She was very polite and very helpful good customer service

Get the shuttle back

No additional comments. He was courteous and the car was ready exactly when he said he would be. Great service from Mohammed.

Left my car for a recall service and was told it’ll take all day, which is fine but I didn’t get a call back. When I tried calling the next day the receptionist, Peggy kept pushing me to service where the phone wasn’t getting picked up. It’ll ring for 3 mins and the automated voice will say “if you know your parties extension please dial it now” and then it’ll say goodbye and hang up. I had to call back to the receptionist who did this over 5 times. The receptionist just kept reiterating that it was busy. I get that they are busy, but after picking up my call I was hoping the receptionist made a little bit more of an effort. Eventually I was able to convince the receptionist to please have someone call me back because I haven’t heard anything about my car. She seemed very inconvenience to have to take my number down and walk over to service to have them call me back. I tried to say thank you over the phone, but she just hung up. Once I finally got a hold of someone they said they called me, but I didn’t have any record of a phone call. So after all that they didn’t apologize for the miscommunication or that I had call back 5 times because no one was answering the phone. They glossed over it and just handed me my keys. I paid for a car wash and it would have been nice if they charged half the price for everything I had to go through just to know if my car was done. I have never had bad service from Rock Honda and this was a first!

Ricardo is very courteous, professional, helpful and has great customer service skills!!! Thank you and keep it up!

You have the best service department in the area. Your people do outstanding work. Shafiq is my go-to guy who always goes the extra mile.

Excelent and to nice Ronny kelley thank you so much

Ricardo did a great job, but im disappointed in service by mechanic that broke part on car and did not let anyone know, which left me without my car. I am happy Ricardo had situation fixed but it makes me question if I should take my car again or if I have to double check engine after each service.

Phenomenal experience Service completed in a speedy fashion

Mr. Mohammed was very polite and nice in helping me out with the paperwork and with all the answers I had. I would definitely ask for him again.

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Ronny was excellent!! Thank you ????

Great Service

Eddie was very helpful and explained everything that I could understand what was going on with the vehicle and also I meet the tech and his name Emerson was respectful and polite and fix my vehicle right and my a/c blowning cold and did an excellent job!!!!! Thank you Eddie and Emerson

Very timely completed sooner than expected

Excellent

Great service

Quick and professional service. Don’t expect anything less from Rick Honda.

I was pleased with how Eduardo Flores handled my car being service and the follow up visit that had to occur as well. He was friendly, communicative, and did what he could to make sure I was satisfied.

Luis, was great. He made sure I was out quickly as I had to get back to work. He was very helpful. Has a great attitude. Great customer service.