Rock Honda Auto Repair Service Center

Michele was the worst service rep I’ve ever had. She stated she would get to me before an hour after an hour and a half of waiting I went looking for her. She made the statement oh I know I’ve been busy. I thought I was the customer not Michele. You need service reps who don’t think they are more important than your customers. Was not the happy Honda service that you portray on TV. I am leaving negative comments on cars.com and yelp.

Ricardo was very helpful and care about the customer. He explained in details about what was needed for my car. Thank you Ricardo!

Great service.

Even though they corrected the Hood Latch recall, I noticed that the hood now doesn’t close tightly it rattles. If I had noticed b/4 I left I would have brought this to the service clerk’s attention that assisted me. Maybe that’s how it fits after the recall is done. I would like to know if other Pilots have the same issue. Thank you!

ARIF khan very professional person gave me excellent service I will recommended to my family and friends I am totally satisfied

Thank you so much to luis he is a excellent employee And he is a very nice person

Very good

I’m very happy with Maria my advisor that helped me with my car because Spreen Honda didn’t do me while service & to know rock Honda can with fast reliable service too

Very kind !

Thank you Maria,job well done.

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Rock Honda has always been a problem for me since buying my Type R there. shortly after buying my car i started getting 2nd gear grind and took it in to them stating they couldnt replicate the problem which i understand as there is alot of Type r vehicles with this problem. I just wanted to get it documented if anything was to occur later down the road which something did happen. At about 10K miles my transmissions 1st & 2nd gear completely gave out i could no longer go into 1st and 2nd was very rough barely going in after going back and forth with the dealer they stated i would have to pay a tear down fee for them to inspect my car to see what happened when i was under full warranty still only 10k miles on the car. after all this back and forth with them my car was at the dealer for 31 days before i finally got my car back with a new transmission. i asked about a loaner car after a week of them having my car and they claimed they didnt offer them but after 3 weeks they finally decided to get me one which at the beginning they lied about them not providing loaner cars. i was ready to speak to lawyer to lemon law the car since you can if your car has been at a dealer for 31 days in general whether consecutive or not. Now 2/15/2022 about 1 year later my car transmission is having the same problem i am having a really tough time getting my car to go into 1st gear it still does go in but you need to more so force it in. i took my car to the dealer today and again i am having the same bad experience they now want to charge $1500 to tear down my vehicle to inspect what the problem is and if i dont approve which i didnt they told me they cant do anything about it that i have to reach out to honda corporate to have them assist me with this stating this was the process which is another lie since i didnt have to do this before they did all that and got approval from them to tear down the car and not charge me they are stating it can be my clutch and flywheel which i dont get why since its the same problem i had last time. i now have to contact honda corporate and create a case to get my car fixed when all i should have to do is take it in and have them inspect it. i would understand if i had to go through this last time but i didnt they did all of this and i now believe they are not helping me since i made a big deal about it last time and are retaliating against me now for that reason. I spoke to Evon Medrano and she stated they could not do anything for me that her director was the one giving her the message to pass down to me. i asked her for the General Managers number to speak to him or be connected to him to speak about the issue and was shutdown claiming he had nothing to do with this matter. as a General Manager he is in charge of the whole dealer hence any important matter relating to his dealer is his responsibilty and from being a GM myself should be important to him. I chose not to leave bad reviews about my experience last time but with this occuring again its a must i hope the GM reads this and gives me a call about this matter. i am currently waiting for honda corporate to get back to me about this since i just made the claim today i will now have to figure out how to get about my day and work another way since i dont want to drive my car any more for they to claim that i further damaged it by driving it and they wont cover the repair. i will be speaking to a lawyer on this matter and if my car does not get fixed i will proceed to lemon law the car as i will not be paying out of pocket for a repair from a manufacturer defect will keep this post updated to see what happens in the coming days

He got us in and out in a timely manner.

I had an appointment at 11am and didn’t leave rock Honda till after 2:30pm.

Maria is so knowledgeable and kind. Very helpful and I’m very pleased with her. She was my service advisor before she left. I’m so glad she’s back. She is a great asset to the company.

Very nice and welcoming and very professional I liked his attitude and very much satisfied he really deserves a raise

Service was very nice. Advisor helped me a lot. Gave me all needed information to keep my car in tip top shape. Thank you Rock Honda.

Thank you for the nice and speedy service!

Penske charges $70 for an oil change that includes a car wash. Rock doesn't even do price matching anymore.

Maria was great and I got the car much sooner than she originally promised. Great!