I had been waiting for months to be contacted when my part came in and even after I called 3 different times no one called me back. I don't know should have been responsible to contact me, might not be Eddie but no one did. I left messages which were never returned. I was left on hold and disconnected more times than I can count. I had to call and find out my part in and make an appt. And yesterday when they finally claimed it had been fixed....it's not. There is no way they could not have known it wasn't resolved the noise it makes is so much worse. So either it was decided that this was good enough or the mechanic didn't check out the window after the repair not sure which is worse. We are about to look into trading in our cars and definitely will not be considering a return to Rock Honda.
2/11/2022
Sonia L. VERIFIED CUSTOMER
Muy buen servicio y muy amable quede satisfecho con su serbicio hracias
2/11/2022
Mariam G. VERIFIED CUSTOMER
Maria provided me with a friendly service and offered to help me in the future. She made me feel welcomed and created a sense of trust. Even though I had to wait a little longer than expected, it was a good experience.
2/11/2022
MARIA R. VERIFIED CUSTOMER
Mariano was a pleasure to work with. He is very professional and honest.
2/11/2022
Travis G. VERIFIED CUSTOMER
She was very helpful and nice and was working with a smile great customer service
2/11/2022
Patricia L. VERIFIED CUSTOMER
They lied to us saying the services we paid for were completed and upon my husband and your supervisor Carlos they realized such services were never performed!!! Supervisor Carlos had the techs finish the task and Carlos was very embarrassed and apologetic with my husband and told him he was going to have the maintenance manager give him a call tomorrow.
2/11/2022
Anastasia K. VERIFIED CUSTOMER
Eddie was very helpful and got my work done .. I left very happy !
2/11/2022
Dennis M. VERIFIED CUSTOMER
Great
2/11/2022
Dora G. VERIFIED CUSTOMER
Very pleased with the service Eduardo Flores gave me all the time when I take my car for service. Thanks Eddie Flores.
2/11/2022
Suzanne G. VERIFIED CUSTOMER
The whole experience was excellent! The service, the transportation service. Thank you!
2/11/2022
Shan B. VERIFIED CUSTOMER
Thank you very much! for having my car maintenance service.
2/10/2022
Efrain L. VERIFIED CUSTOMER
Excelente trabajo
2/10/2022
Jesus J. VERIFIED CUSTOMER
Eddie is the best I've been going to rock Honda for years And Eddie has did a fantastic job in taking care of my car
2/9/2022
Veronica D. VERIFIED CUSTOMER
Mariano was very friendly and helpful however I had an appointment at 930am but no one attended to me until 10am I was just waiting in the car and no one updated me. Also, another person who came in way later than me was seen first. Very disappointing on the system of checking in people. They need to be able to track who came in first.
2/9/2022
Darnell R. VERIFIED CUSTOMER
Always great service
2/9/2022
KENYAATA W. VERIFIED CUSTOMER
I should’ve had a car wash and vacuum for as long as they kept it.
2/9/2022
Ramon R. VERIFIED CUSTOMER
Maria Navarro is an outstanding service agent in Rock Honda. From the beginning, she took very well care of my vehicle. She listened to my concerns. My vehicle was serviced for a week and a half and the entire time she communicated with me, provided detailed information and the status of
My Sonia and Ramon R
2/9/2022
Priscilla G. VERIFIED CUSTOMER
Eddie is always helpful and nice.
2/9/2022
LUIS M. VERIFIED CUSTOMER
They didn’t check the tires pressure in the vehicle.
2/9/2022
Jessica D. VERIFIED CUSTOMER
Maria is the best!! If I can have her as my service advisor every single time I would love that. She was so extremely helpful and went above my expectations with her knowledge and help. I appreciated her and her service.