Richard Ortega was very helpful and answered any questions I had.
9/8/2016
TAMMY P. VERIFIED CUSTOMER
I have no negative comments, everything went good the people that helped me was very nice there is nothing but positive comments
9/8/2016
Bobbie D. VERIFIED CUSTOMER
I appreciate the quality of the work on my vehicle which was a total recondition of the car having said that I was a little bit dissatisfied or disappointed Richard told me that it would take 4 to 5 hours to complete the recondition of my vehicle instead it took 11 hours and when I mentioned the fact that I had waited 11 hours which acted as though it didn't really much matter the car was ready when it was ready arrives at the dealership to pick up the car he made me wait another half-hour before he even decided but it was time for me to receive my vehicle but like I said the reconditioning of the car was great but it was a service I received from Richard it was very upsetting because it didn't seem like he cared but it took 11 hours to finish the retail when he told me that should take no more than 3 to 4 hours which in my opinion was three times longer then what I was told and without my card
9/8/2016
Gabriel P. VERIFIED CUSTOMER
Great service
9/8/2016
DUANE S. VERIFIED CUSTOMER
I called to have them check the door alignment. They said they would check. I did not expect them to repair at this time. My wife got the oil changed and then they said they had to charge her for rotation. Luckily I told her we had a policy for rotation or she would have been charged?! Then they said I would have to make another appt to do the door alignment without even checking it. Very disappointed
9/8/2016
JOSE P. VERIFIED CUSTOMER
Very professional and curties and my family and i are thankful.
9/8/2016
RAYMOND A. VERIFIED CUSTOMER
Mariano keptus updated on the progress of my ridge line. He offered us something to drink..he went above and beyond to keep us informed and satisfied!! He is an asset to your staff.. Customer service like what Mariano offered us is why we no longer go to Spreen!!!!
9/8/2016
Michael R. VERIFIED CUSTOMER
Make sure that where the cars are dropped off and picked up for service there is a "fire lane " so once you pay you are able to leave and not get stuck with no way out .
9/8/2016
VALERIE F. VERIFIED CUSTOMER
Mr. Flores was great
9/8/2016
Wendy A. VERIFIED CUSTOMER
excellent customer service
9/8/2016
Jose C. VERIFIED CUSTOMER
I took in my vehicle for an oil change, I thought it would take 2 or more hours but to my surprise I was in and out within 1 hour. I am very satisfied with my service experience. ????
9/8/2016
MARIA ANGELIE. VERIFIED CUSTOMER
Answered questions promptly and was patient with me even when I had a lot of questions. Thank you for all the help.
9/8/2016
SANDRA S. VERIFIED CUSTOMER
Wonderful service! Thank you! I especially like your cute, touching messages. They made my day.
9/8/2016
MARTHA M. VERIFIED CUSTOMER
This is my 2nd vehicle purchased at Rock Honda for many reasons but to name a few; Excellent service from service advisors, excellent service from service techs ( they keep my car running great) and excellent pricing on services needed on my car. I keep coming back because no else beats your service standards. Great job Rock Honda! Thanks for taking good care of my 2016 Honda Pilot ????????
M Munoz
9/7/2016
KEVIN C. VERIFIED CUSTOMER
I thought he was very professional! Would definitely recommend him and go to him again.
9/7/2016
Julio M. VERIFIED CUSTOMER
It would be nice if the customer can acces the Wifi without asking. I also noticed there were no free hot chocolate and as I drove away I could see my windshild service sticker was moved with the previous sticker anehesive still on my windshield. Those small details do matter.
9/7/2016
Joe S. VERIFIED CUSTOMER
Maria was great - she was helpful and communicated timely with me as well as put me in a courtesy car which was a big relief.
9/7/2016
PEDRO A. VERIFIED CUSTOMER
Very welcoming
9/7/2016
Virginia B. VERIFIED CUSTOMER
Small delay form paying to receiving car. It seemed it was blocked in and unable to locate.
9/7/2016
Donna P. VERIFIED CUSTOMER
Well the cashier could have said thank you but I guess she was rushed. That's all I can think of. The rep was very knowledgeable and professional and my car was waiting for me after I paid for the service on the car.