Excellent customer service. The best Honda dealership in southern California. Thank you Rock Honda.
9/7/2016
CAROL S. VERIFIED CUSTOMER
Mariano is awesome. Went out if his way to assist me and answered all of my questions.
9/7/2016
Lourdes H. VERIFIED CUSTOMER
Courtesy is the key! Also, when I got there I was immediately told about the absence of two employees that will make my wait longer than expected. That being the case I think a 2 hour wait was not bad.
9/7/2016
Marilyn L. VERIFIED CUSTOMER
Very pleased with the time frame in which my car was finished. The service representative was very pleasant and courteous.
Thank you
9/7/2016
Vi D. VERIFIED CUSTOMER
Yvonne, the customer service rep was truly a lot of help. She walked me through the whole process and introduced me to the mechanic that would be performing the maintenance on my vehicle. The master mechanic was very detailed in explaining the details in diagnosing the car. And gave me some helpful tips that I wasn't aware of. I love Rock Hoda, I drive from LA to service my car because I know it will be serviced to my expectations and with out a problem. They are truly there for the customer support.
9/7/2016
CAROLYN B. VERIFIED CUSTOMER
It was a positive experience. My service advisor was great.
9/7/2016
STEPHANIE T. VERIFIED CUSTOMER
Rich was very professional, helpful, and made me feel like he knew exactly what I wanted from Rock Honda service. Thank you so much.
9/6/2016
JOE M. VERIFIED CUSTOMER
Andy Flores provided great customer service and would recommend Rock Honda to all my friends and family because of him.
9/6/2016
Joe G. VERIFIED CUSTOMER
Maria is always my go to service advisor! Always an A+ all across the board.
9/6/2016
ASUNCION C. VERIFIED CUSTOMER
Thank you,for you good service.
9/6/2016
thomas d. VERIFIED CUSTOMER
Maria was oustanding and very knowledgeable and attentive to my service needs.
9/6/2016
irene c. VERIFIED CUSTOMER
Everything was great! Maria made it quick and easy for me. Thanks Rock Honda!
9/6/2016
Wendy J. VERIFIED CUSTOMER
Good service
9/5/2016
DJAMINA H. VERIFIED CUSTOMER
Ok
9/5/2016
Vilma C. VERIFIED CUSTOMER
I am really satisfied with the service on my Honda this last Friday . Maria was nice and profesional .the shuttle was very good.
9/4/2016
Raoul G. VERIFIED CUSTOMER
Good customer service and I will continue to bring my car to Rock Honda for services .
9/4/2016
SUSAN W. VERIFIED CUSTOMER
Adriana was wonderful!! I do have a question about the alarm that was installed so if she could call me that would be great. Thank you! Susan
9/4/2016
Jessie James. VERIFIED CUSTOMER
Excellent customer service skills. I really wish i bought my ca from Rock Honda. Deffinetly will get my next car from here.
9/4/2016
MARCEA M. VERIFIED CUSTOMER
Great job. Thanks to Andy and supervisor.
9/4/2016
Samuel R. VERIFIED CUSTOMER
While the service performed was completely satisfactory and Andy pursued multiple avenues to have the warranty company cover the other services recommended, I was I satisfied with the communication from him. He didn't call with updates or information about new issues. When I came to pick up the car, I waited for 45 minutes before he was available. I understand that he is only one person and he was busy, but i don't think it would have been difficult for him to have another advisor print out my paperwork and get me on my way much sooner. The service he provided was great; my only displeasure was with the communication aspect.