Just wondering - car was not washed. It was offered before but not this time. I think that would be nice especially after dropping a chunk of dollars.
8/31/2016
Barry H. VERIFIED CUSTOMER
They forgot to wash the car, but I was completely happy with everything else.
8/31/2016
NOEMI S. VERIFIED CUSTOMER
As usual, very pleased with the service provided
Thank you
8/31/2016
PEDRO C. VERIFIED CUSTOMER
Great service,all the staff did a great job,my car was done when they said it would,keep up the good work
8/31/2016
MEENA A. VERIFIED CUSTOMER
I was satisfied with my oil change experience but at $60 for an oil change and my 2015 odyssey not even a year old, I thought you could have taken it through the car wash as a courtesy. I guess spending $40K on a Honda vehicle doesn't warrant a free car wash? That left a bad taste in my mouth.
Thank you.
8/31/2016
jonathan h. VERIFIED CUSTOMER
Thank you team Rock for getting the job done right!
8/31/2016
Melissa M. VERIFIED CUSTOMER
The customer service was excellent if I had any control over anything I just wish an oil change could be complete under a hour. Thank you.
8/31/2016
ANTIONETTE S. VERIFIED CUSTOMER
Kevin was awesome. He made sure I was fully aware of each and every step of the process, professionally delay with me and the insurance in a professional and courteous manner
8/31/2016
Patricia F. VERIFIED CUSTOMER
I am satisfied with the service, however i am disappointed with the sales departtment. When I bought my car, I also paid for the maintenance services in advance. I went to the service department twice after the purchase and both times I was required to pay extra for services that were not included, such as filters... When the sales person offered me the prepaid services he implied that these basic services were included, and it is not true. My experience with Honda, Comparing with a Toyota dealer (my daughter's car) and Kia dealer (my husband's car), Honda is the "champion" to include extra services in every single time that we need to do the maintenance of the car. Since 2012, that I had my first New Honda- every single time that I enter Honda I have to be prepare that additional services will be included.
8/30/2016
Mariano G. VERIFIED CUSTOMER
Super I'm never have this tape of servicemen this is super
8/30/2016
CAESAR CORTINA. VERIFIED CUSTOMER
Maria is awesome. She makes me feel at home and always keeps me up to date with the status of my vehicle. She is so great that my wife regrets getting a Toyota because she would have loved to get her car serviced with Maria.
8/30/2016
YOLANDA B. VERIFIED CUSTOMER
Your service is well done couldnt be more please thank you.
8/30/2016
SYBILLE P. VERIFIED CUSTOMER
Exellent service!
8/30/2016
Santos . VERIFIED CUSTOMER
I was given a promised time of 1pm and did not receive an update or call after that time. I showed up to dealer at 2:30pm and had to wait an additional 45 minutes. Now I have to return once the part needed arrives. Last visit I had a part ordered and was promised a call and just recently got it repaired this visit. Although service is friendly and welcoming the follow up its not enjoyable as the customer :(
8/30/2016
Jasmine P. VERIFIED CUSTOMER
Brian and mark and lj rocked!
8/29/2016
MICHAEL R. VERIFIED CUSTOMER
I called early Saturday morning and scheduled an appointment for 9:45. I arrived on time only to be told I had no appointment. In addition,I was given a different price then what I was previously told. The service writer did honor that price I was told but I had to debate with her about it. Please be sure in the future that when a customer calls and makes an appointment all service writers can see that. Thank you.
8/28/2016
JENNIFER A. VERIFIED CUSTOMER
He was awesome
8/28/2016
BELAL M. VERIFIED CUSTOMER
Everything was amazing! Best customer service
8/28/2016
Janet L. VERIFIED CUSTOMER
Continue the good service
8/28/2016
Angela L. VERIFIED CUSTOMER
John was amazing with his customer service, promptness and follow up. He is the best service rep and I will request him because I know I will always get the best care from him. Thanks