The Customer Service Reps are great but it took 40 minutes to get me written up so I could leave for work. I was very late for work that day. Got to Rock Honda at 0650 and left at 0730.
7/22/2016
Todd L. VERIFIED CUSTOMER
These guys are absolutely phenomenal !!!
Every single time I come here I am immediately greeted by happy , friendly, courteous ands very knowledgeable staff. It's nice to see folks who actually remember you from the last service and the tiniest details about you and your ride. The quality of service in the Express Dept. is amazing. They are extremely fast but thorough. Clean, respectful and get the job done right the first time, every time!!! Now the lobby is one the most relaxing places you can find. It's so perfect, I find myself taking a short nap each and every time. Too bad they finish so promptly, I could actually use a longer nap... Great music, climate controlled, comfortable seating, chilled water and Stsrbucks coffee. I'm actually looking forward to my next visit. Thanks Rock Honda and Jim Powers - Express Manager for always making this a Terrific Experience. Todd L
7/22/2016
REA R. VERIFIED CUSTOMER
Thank you so much Yvonne and Andy, for making it a comfortable and really nice experience! I've previously owned a Cadillac Escalade, and a BMW540i and the service you provide is just as good if not better!
7/22/2016
Elizabeth L. VERIFIED CUSTOMER
I understand why you no longer wash the vehicles serviced, but after testing the windshield wipers, a clean windshield would be appreciated. Thank you! :)
7/22/2016
Nyeshe S. VERIFIED CUSTOMER
Everything went well. Nice staff
7/22/2016
Ernesto V. VERIFIED CUSTOMER
Representative explained everything that my car needed which is usually done after. I like knowing before
7/22/2016
ROXANNE M. VERIFIED CUSTOMER
Andy is the best
7/22/2016
GUADALUPE F. VERIFIED CUSTOMER
Andy Flores has excellent customer service skills he gave me answers to the concerns i had and answered all the questions i had about my vehicle. i give him a A+
7/21/2016
HEATHER S. VERIFIED CUSTOMER
Professional and courteous as usual! I'll continue to get my car serviced there.
7/21/2016
Michele V. VERIFIED CUSTOMER
I come to Rock Honda because of Arif!
7/21/2016
Kandis K. VERIFIED CUSTOMER
Shuttle situation was confusing and took way more time than we were told even after being texted our car was finished being repaired.
7/21/2016
Margaret M. VERIFIED CUSTOMER
The young man who helped us was accommodating and very knowledgeable. Went beyond what was expected.
7/21/2016
Michael N. VERIFIED CUSTOMER
Mariano is the best service advisor ever he deserves a raise $$$$
7/21/2016
Fidelina A. VERIFIED CUSTOMER
Mariano Galdamez was very professional and knowledgeable as well as discourteous.
7/21/2016
Leyla Maria. VERIFIED CUSTOMER
Maria was awesome
7/20/2016
Sharlene R. VERIFIED CUSTOMER
Andy was very helpful. The service was accomplished very quickly. The waiting area at Rock is very comfortable.
7/20/2016
JENIFER A. VERIFIED CUSTOMER
Please quit bugging me with the phone calls and text St and whatever else. You are making it my job to tell you that you did your job! I expect you to do your job and if you don't I will advise you.
7/20/2016
RANDALL S. VERIFIED CUSTOMER
Ari was ver nice and helpful explaining everything
7/20/2016
CHRISTINA D. VERIFIED CUSTOMER
My car was finished be fore the estimated time! I was so happy. Everyone was so nice and helpful
7/20/2016
GUSTAVO V. VERIFIED CUSTOMER
Oil change took too long. Almost 3 hrs. Can be improved