Rock Honda Auto Repair Service Center

Awesome service!! Even though the place was pretty full the service was fast will definitely be returning

doing the small things and following through on promises makes all the differences. Rachael is that type of service provider.

I really like coming to this dealership for all my car service needs.

I have until 36,000 miles to get an oil change and tire rotation and it so happens that I stopped in today and basically got shewed away claiming that I no longer have that deal when my car clearly has only about 30,000 miles so disappointed with today's service

Very professional treatment Thanks

Andy Flores is a superb service advisor, I always am highly satisfied w/him, his professionalism, product knowledge and excellent customer service. Definitely coming back

Service was satisfactory,I enjoyed taking my vehicle to Honda Rock.???

Good job. You guys Rock!

I went in for an oil change, and was told a slue of other things were wrong with my vehicle. I was told my back breaks needed to be replaced, they had to jump start my car because the battery was dead,& I had a nail in my back right tire. As soon as I left the lot from hi day I took my car over to America's tire to have them patch my tire, ( after waiting 2 hrs) come to find out I had NO NAIL. Also, I had them test my battery, and it was fine. I have never visited Rock Honda but I thought I would go because the usual Honda dealership I go to was super busy. After the experience I had at Rock Honda , I feel COMPLETELY taken advantage of and I will not be going back. I can't true a dealership who is going to lie to try and get money. I'm almost certain that this type of thing happens more often there then one would think. After I turned in my car for the oil change I sat in the lobby with my daughter. I was sitting next to an older gentleman who was also talking with a service representative about his vehicle. To which she was going over a list of things he needed to replace on his vehicle. As he replied " you know. Every time I come into this dealership you guys always tell me something else is wrong with my car. How is that?" Also. After the service gentleman was done going over the list of things I needed for my vehicle, the gentleman sitting in front of me ( another one of your customers) turned around and told me " if I were you, I would get a second opinion . I had the same issue with this place before where they told me I needed service on my car and in fact I didn't . Long story short. My family and I will not be doing business with rock honda.

Good

Ruino Salinas was professional kept me up to date on my vehicles status friendly and pretty much will get me to return to your dealership for my future vehicle needs

I had an appointment this morning for my 2003 Pilot on a recall item. I was notified by voice mail that the item was not in stock. It was a day wasted and I'm still in need for the item to be replaced. I do not expect for this survey to be read and to be contacted in reference to it.

As always job well done

Was done in 1hr 15 min

Annette in service was awesome!

I live in long Beach so, maybe somebody would have noticed when I was last there that I needed an oil change then before warning came on,would have prevented me from freaking out you can call me anytime so i can explain. I am satisfied of today's visit Andy and John, were awesome today.

Excellent service attendant Arif Khan! :-)

paid too much for a timing belt & tensioner, when its only 63k miles. labor is way too much.

The biggest downfall with Honda they don't offer car washing services !!!!

Great job this time