Aaron was very helpful , friendly and efficient. Much appreciated.
12/5/2022
Nancy F. VERIFIED CUSTOMER
We have free tires and batteries for as long as we own our Kia. We were informed that our tires required replacement but unfortunately we had voided our warranty. We vemently challenged that assumption because we have every service receipt for the vehicle which has always been serviced at a Kia dealership. When they realized we could substantiate our position, we were informed that our tires no longer required replacement. They were informed that my wife is a travel nurse and we would be traveling to Colorado. Very disappointed with the quality of service and the service manager who was trying to make a sale of tires. Also why does it take over three hours for a oil change and a rushed coolant flush? The service dept was closed and the cashier was already gone by the time we finally got our vehicle returned to us. Feel free to call me.
12/4/2022
Samuel P. VERIFIED CUSTOMER
Washed my car and vacuumed inside unexpectedly very appreciated. I also appreciate the complimentary snacks and coffee.Seth was very informative on the status on my vehicle thanks Bev smith
12/4/2022
Jerileen V. VERIFIED CUSTOMER
She was very nice and helpful. She took great care of me and my car.
12/4/2022
Rosemary S. VERIFIED CUSTOMER
Excellent
12/3/2022
Marshall K. VERIFIED CUSTOMER
Na
12/3/2022
Michael S. VERIFIED CUSTOMER
Always happy with work done here. Joseph junior stephen was outstanding
12/3/2022
Glenda T. VERIFIED CUSTOMER
Joseph was very friendly and professional. He provided prompt and efficient assistance. I look forward to dealung with Mr. Stephen in the future.
12/3/2022
Mark S. VERIFIED CUSTOMER
No
I want the ne of the owner.
You have a rude cashier with an attitude.
She told me I have a problem.
Talk to your manager there.
I spoke to him about the issue.
I probably will not continue doing business with Bev Smith Kia.
.
12/2/2022
Patricia D. VERIFIED CUSTOMER
Third time seperate associate two supportive supervisors doing noting walking around acting like they are working no longer a friendly dealership I have purchased two vehicles from them no more
12/2/2022
Daniel B. VERIFIED CUSTOMER
Service by Joseph left me with a very bad taste in my mouth. Customer Service was horrible.Lack of communication was beyond frustrating. Telling me he could get me a car rental and then denying he ever told me that set me off. While venting my frustrations to him, he just bantered back and forth with me, making the situation even worse. We were told the car would be ready on Tuesday to never get a call to come pick it up and when I finally called the following day, was told the part just arrived and it would be done by end of day Wednesday. If I ever get treated that way again, I will go to headquarters and will never do business with Kia again.
12/2/2022
William A. VERIFIED CUSTOMER
Joseph was great. He went above and beyond to accommodate us. Very courteous and polite.
12/2/2022
Patricia N. VERIFIED CUSTOMER
It took 3 hours to get an oil change and tires rotated! My rep Joseph was wonderful! Not sure what the service people are doing!
12/1/2022
Crystal D. VERIFIED CUSTOMER
Doesn't listen to concerns, says no one there qualified to look into my concern because it was to late in the day and only oil techs were there and they did not deal with that of what I had a concern about. Then comes back and told me the looked at it and didn't see a problem? Like who did u have look at it , the unqualified oil techs u told me about earlier? Lol what a joke. Love kia have always hated the service department!they don't care!
12/1/2022
William H. VERIFIED CUSTOMER
Aaron is very professional and I highly recommend using his protocols in how to keep customers happy. I had a sticky situation and he stepped up and took care of it. Very grateful.
12/1/2022
Karen E. VERIFIED CUSTOMER
Very happy with my service job at dealer ship, with Seth Tyler calvanese
12/1/2022
Steve K. VERIFIED CUSTOMER
Great experience all around
12/1/2022
Margaret F. VERIFIED CUSTOMER
I was never treated by my service person. My car sat for an hour before it was taken in. At the end of service my car was just parked in the pickup are and no one told me it was ready. It was a terrible experience.