Bev Smith Kia Auto Repair Service

Joesph was tip top. I couldn’t ask for a more professional upfront individual. IMO. Best service I have ever received Francis W

Excellent service. Thank you Jo-Jo

Aaron was very professional thorough and friendly. He kept us well informed and updated on our cars progress. We look forward to dealing with him in the future.

I'm glad my car is finally repaired. Had I known the repair would have taken so long, I'd have requested an actual appointment. I was there yesterday, and was told to come back today. I was two and a half hours late. Though my boss- my principal believes me, I'll still have to use my time and my time away still impeded my partner teacher and both our classes. I specially requested that angle of my seat *not* be moved because I have a broken back. I'm sorry. I'm short, so I moved the seat back and said the distance could be adjusted. When I got my car, the ANGLE was off horrendously. I feel that immediately! This impedes not only my driving, but my regular sitting, walking/regular moving, and even laying down. Though I shouldn't need to give a reason,I made that request with the reason about my back. Actually, my back is broken in MULTIPLE areas!! Other "adjustments" were also made to my car! From the second I took ownership of my car, I have had the lights on "automatic." I always had my lights on with previous cars. Thankfully, I received a message this evening that my lights were NOT on. I came into the place because of a problem with my back passenger tire. Seth was my spokesperson to the mechanic(s). Why would anyone be touching lights which go on automatically? I do not recall it now, but something else I had working automatically had also been turned off. No. Seth was not an employee on my side. I loved the attitude of everyone else I encountered. I'm certain I'll do much better with a different service advisor!

Service was good, but the operators are not. Last Wednesday I called about 10a to check on you being open on Thursday (right after the storm) the operator stated we don’t know but if we close we will call everyone involved. Guess what I got no call about anything, I drove over to Kia on Thursday morning at 7a for my appointment. On Friday an operator call my home and said it looks like you missed your appointment on Thursday would you like to reschedule. Do I was there at 7a Tuesday. Need more training, and with things like that doesn’t make me want to buy a new car from someone that doesn’t have it together. I remain Phil Replogle

Seth was very professional and helpful with everything that me and my wife needed at our service appointment. The guy that stands at the podium was very rude didn't catch his name but I wish I would have very nasty man

I will give the same exceptional experience to them. We appreciate the courteous & professional mannerism from Lance & the other staff members. Thank you very much.

The works was excellent with service.

The advisor is very good, however the problem was not resolved Excellent service

Seth was great in keeping me informed but the service wait time which I know is not Seth's fault was ridiculous. Having to spend hours apon hours at the garage to get simple service done is uncalled for.

My service attendant was great but the service department needs more training.. when I got my car home my husband noticed there was damage done to the rims. They didn’t use the plastic insulator and chipped and scraped the finish off around and in the lug nut area on all four rims. The service technician also left oil all over the wind shield cover by the oil pan and filter area. My husband took a rag to wipe off what he could. Why didn’t the technician clean up after himself? As I drove the car all I could smell was oil burning. The GM called me after complaining to the service manager and said he would have his guy come and fix it.. but these are powder coated and chemically cured.. I want new rims instead… the worst part of this is I just made my 8th payment .. my new car. I always bring my car to the dealership for service.. now I’m not so sure I can do that anymore. This was my 5th car bought at this location.. im discouraged.

Excellent

Bobbie Jo was superb!She kept me informed on the status of my vehicle!Ialways refer everyone I know who's looking for a car to Bev Smith Thanks for great service ????

Lance was great.

I waited a little over 2 hours and it was too long to sit there.

Lance was great ???? and my car was ready in a timely manner

He did an amazing job making sure i was completely made aware and satisfied with the job preformed

I was very happy that my concerns were addressed with respect.

I had to return because of the oil change not being fully completed!

My sales team was awesome