Thank you for listening and taking care of our concerns during maintenance schedule.
9/29/2022
Larry N. VERIFIED CUSTOMER
Our prepaid Maitainence plan calls for replacing the climate control air filter and the service tech marked it needed it and the under hood air filter need changed and these items were not done. My wife questioned why these weren’t being done even though the coupon said it should be . Lance’s response was it’s fine and doesn’t need it. We felt like we were pushed out of there and things needing to be addressed were not. Most likely we will not return.
9/29/2022
Peter L. VERIFIED CUSTOMER
Labor costs too high.
9/28/2022
Dominic M. VERIFIED CUSTOMER
chose to tell me that the dealership was closing early on the day of the hurricane 5 minutes before and now I can’t have my car for the hurricane
9/28/2022
Glenn F. VERIFIED CUSTOMER
Very helpful. Took cake of the issue quickly
9/27/2022
Evelio Galarza. VERIFIED CUSTOMER
Very helpful and attentive with our problem. Very grateful!
9/27/2022
Jeff N. VERIFIED CUSTOMER
Service rep (Lance) did a great job taking care of me. After telling him I wanted 15000 service there were 2 other issues I forgot to mention to him. He came back to me and told me so I knew the car was checked over completely. He Had everything taken care of in good time. Keep up the good work.
9/27/2022
Barbara K. VERIFIED CUSTOMER
I still hear the noise I brought it in for I intend to bring it back. My bill was $600
9/27/2022
Rodyel L. VERIFIED CUSTOMER
The guys the receibe the vehicule,to every body made excelent service,thanks.
9/27/2022
Carol K. VERIFIED CUSTOMER
Bobbie Jo is the best! I hope she will be my service rep in the future.
9/26/2022
Susan B. VERIFIED CUSTOMER
Very happy with my service.
9/26/2022
Marking D. VERIFIED CUSTOMER
My vehicle is not working properly. Sometimes I can’t even drive it the antilock and Kia didn’t care to fix the problems instead they charge me $289.00 for a service charge, that used to be $60.00. I’m just gonna report it to capital one because I feel like I’m being neglected because I’m black! Never late on my payments. In my opinion I feel like y’all racist towards me and I’m being ripped off!!
9/26/2022
Paula K. VERIFIED CUSTOMER
Very pleased! Great service!
9/26/2022
Lorette W. VERIFIED CUSTOMER
Thank you
9/25/2022
Jacklyn A. VERIFIED CUSTOMER
I was treated very courteous and professionally. I did have a concern with my Kia Optima that I was upset about, but I must say that Mr. Tim Seymour treated me very respectful and personally handled the concern with the technician Shane. The wait was less than I expected and I left very satisfied. Thank You and you are very much appreciated!
9/25/2022
Joyce C. VERIFIED CUSTOMER
Lance took extra time to make sure that I understood what was done, and why. I appreciated his patience and excellent customer service skills.
9/25/2022
Cecilia H. VERIFIED CUSTOMER
Lance was fantastic. He was courteous kind and kept me informed. Your customer service is impeccable. Ty
9/25/2022
Torenda Y. VERIFIED CUSTOMER
Service was terrible.was very disappointed..Will not be back.. Management was very rude. I would not recommend anyone there.
9/24/2022
Raquel O. VERIFIED CUSTOMER
First and foremost, I want to thank bev Smith for hiring an exceptional employee like Zarin Khan!
What a wonderful service personal. His knowledge, his courtesy, concern was extremely appreciated , and excellence in his performance. He really explianed everything I needed to know, and I hope bev Smith kia compensate his great customer service!
Honestly, I won't ever want a different service advisor, if it's not him.
Bev Smith kia has a handful of good caring employee's not to mention (Tim Seymore) at 7am today Saturday, he was the first person I encountered, and what a wonderful encounter it was. A man with a great attitude as well and very detailed at his job.
I'm one satisfied customer, and I will only be doing buisness for our vehicles there at bev Smith kia on US1 PSL.
THANK YOU
Sincerely:
Yolanda Diaz