Adam and the service staff were helpful and efficient and gracious
7/19/2022
Patricia D. VERIFIED CUSTOMER
Adam was very helpful when there was an issue with my service. I appreciated how he handled the matter.
7/19/2022
Jasmine L. VERIFIED CUSTOMER
Well my tire went late once I made it to Okeechobee. Liz was great
7/19/2022
Paul B. VERIFIED CUSTOMER
Adam was very professional and customer friendly. He explained what services are needed, how long it will be and his recommendation.
7/19/2022
Debrina W. VERIFIED CUSTOMER
My car was serviced aweek or so ago...AND Was NOT a GOOD experience!!!!
My FIRST BAD EXPERIENCE at KIA service in 12 years.
#1 my reason for service was I had a flat tire.
#2. I called for appt, requested my tire be ordered and that I had roadside assistance program to cover the cost.
I was informed when the tire would be in stock and made my appt for 11am.
#3. I WAS THERE FROM 11 till 2pm FOR A TIRE CHANGE!!! No one came to explain why there was such a delay !!
#4 FINALLY, I told service personnel I had to be at work by 3:30 in Vero Beach and to PLEASE get this tire changed...
#5 I wound up being an hour late f I r work
#6 I was never given a service summary and was told it would be enailed to me. But, it never was.
#7 FINALLY, the tire was changed but all the other pressures did not match. Manufacturer suggests 36psi but the new tire was 38 and the other tires were at 34, 33 and 31. The tires were also NOT BALANCED...and my ride is very uncomfortable!!!
This was a very disappointing service appointment and I am very displeased.
7/19/2022
Josiane R. VERIFIED CUSTOMER
2.5hiurs wait.
7/18/2022
Onel B. VERIFIED CUSTOMER
Very pleased with the service, getting better each visit.they explain what was service step by step.
7/16/2022
Donna H. VERIFIED CUSTOMER
I’m very upset because not everything was fixed that I asked be fixed. I went back in to speak to the Maintenance and of course it was after five and everyone left. Anyone who had driven my car out of the garage would have seen that the pressure in my tires was incorrect by my dashboard. Also I have a service light that says -200 and my next service which needs to be taken care of. And I should have gotten a free complementary wash. I have quite a ways to come and have things done which I don’t mind if they’re done correctly. Needless to say I’m very upset with your maintenance department .
7/16/2022
Cedric H. VERIFIED CUSTOMER
Na
7/15/2022
Pauline P. VERIFIED CUSTOMER
He was very pleasant and explained everything that was performed on my car
7/15/2022
Laura S. VERIFIED CUSTOMER
Thank you for the great service
7/14/2022
Josiane R. VERIFIED CUSTOMER
Please stop asking about trading my car. I am interested in buying anymore Kia .
7/14/2022
Jada A. VERIFIED CUSTOMER
Great service
7/13/2022
Kim D. VERIFIED CUSTOMER
The wait time was out of this world. It was crazy. Over two hour wait
7/12/2022
Carol L. VERIFIED CUSTOMER
Driverside carpet has grease all over. Car wasn't washed as you do for a usual visit. Odometer was off by 2000 miles. I told service guy 55,122 he wrote 53,122.Adam was very professional and polite
7/12/2022
Catherine B. VERIFIED CUSTOMER
Daniel and Phillip (shuttle driver) we’re both great! I am very happy with my service and my Kia!
7/12/2022
Ruby J. VERIFIED CUSTOMER
I brought my car in for routine maintenance service and again I am not satisfied with the service. After the service was done I received my receipt and left. I was checking my receipt and noticed that there were several markings on it indicating what was done, and I looked at the fluids that were filled and it said the windshield washer fluid was filled so I checked it for myself and it was the same as when I brought it on, I'm wondering if anything else was not taken care of like the cabin air filter which I requested be replaced. The service is really not the best it seems to be an ongoing problem. I called and spoke with Sandra and she informed with she would have the Service Manager call me back and to this day I have not received any call from him. They need to do better I pay for this service every month.
7/12/2022
Dale O. VERIFIED CUSTOMER
Good job
7/10/2022
Tammy D. VERIFIED CUSTOMER
Thank u
7/10/2022
Michael B. VERIFIED CUSTOMER
I would like a Trade in offer !!I was up set with the cuts on my Dashboard !! They said it’s the Normal with the Air bags !! I don’t like that !! My car is inside !! Garbage!! I have 13,700 miles !! It’s in perfect Condition !! Thank you Bernadette Bodnar