Extremely dissatisfied with my service: a job that should of been completed within the weeks took 4 weeks. And I went to pick up my car on none other than my birthday they had my car fro several hours told me it was done and come pick it up! Arrive and I tried to enter my car and NO entry the original issue was still going on . Needless to say I was very upset especially since I had birthday dinner reservations in 2 hours I will be selling this KIa car and buying something new lse
7/9/2022
Angela R. VERIFIED CUSTOMER
Thank you, Daniel. I appreciate your help.
7/9/2022
Donelle H. VERIFIED CUSTOMER
Someone smoked in my vehicle and the car smells awful. I mentioned this to Daniel. I am not a smoker so this is truly unacceptable. I had to stop and buy a vehicle air freshener after I left and the car still smells. I have asthma and this is not safe!
7/9/2022
Carlos M. VERIFIED CUSTOMER
It took more than 3:00 hours to finish the work. I was not satisfied at all.
7/9/2022
Tara P. VERIFIED CUSTOMER
You didn’t even service my car. My car was never taken care of.
7/9/2022
John H. VERIFIED CUSTOMER
Good sevice
7/8/2022
Johnnie L. VERIFIED CUSTOMER
I called the customer relations manager and left my cell number for her to call me as I waited 45 minutes parked beside the service huts and no one except Alex the intern took any information from me. When she did call me back she called my home number and I was at KIA. I then called her a second time and left another message to call me on my cell or just walk out to the waiting room and talk to me. I AM STILL WAITING. She never called!
7/8/2022
Edward T. VERIFIED CUSTOMER
Ok
7/7/2022
Edith M. VERIFIED CUSTOMER
Jessica is always friendly. She does a great job!
7/6/2022
James C. VERIFIED CUSTOMER
Jessica was very personable and made the process very easy!
7/6/2022
Dominic M. VERIFIED CUSTOMER
kaitlyn did not understand what was goin on and said she was handling one costumer from 9am to 7pm and told she was gonna call but never did so I waited for no reason and when I went back she told me to go somewhere else
7/6/2022
Luna W. VERIFIED CUSTOMER
Great service. Jessica excellent service. She is knolable.
7/6/2022
Patrica P. VERIFIED CUSTOMER
Bring back Frank and Jake!!!!! Everyone was cold and not welcoming! Before and after the service. It seemed like no one knew what they where doing or what was going on! Jessica was ok. But the other team knew more and you could feel there experience!!! Don’t think I will stay at Kia one my service warrantee is done.
7/5/2022
Eduardo B. VERIFIED CUSTOMER
First they lost a part of my vehicle underneath which had to be ordered by service manager, secondly they left my car dirty with hand prints all over my truck, third they left my truck underneath full of oil they didn’t even bother to clean it, the oil filter put on my truck doesn’t even look new and my whole entire front they left with oil hand printed horrible service horrible job I had to complain about my part missing in my truck the technicians they shouldn’t be even call technicians in the first place
7/1/2022
Lucy K. VERIFIED CUSTOMER
Horrible
7/1/2022
Angelia B. VERIFIED CUSTOMER
Too expensive
7/1/2022
Kimberly L. VERIFIED CUSTOMER
My only issue was the lack of communication. Was not Jessica’s fault though.
6/30/2022
Michael J. VERIFIED CUSTOMER
$90 to replace 2 light bulbs after spending 2-1/2 hours at a previous appt only to learn part was not available, and then to spend another 2+ hours is inexcudable!
6/30/2022
Linda S. VERIFIED CUSTOMER
Thanks for taking Bennie home & picking him up. We have no plans to trade the car in as we just bought it 3 months ago.
6/30/2022
Karen W. VERIFIED CUSTOMER
Jessica was very nice. She came in and introduced herslf to me and was very thorough exp2laining all the specs.