Our new Kia Sorento hybrid would not start it was completely dead. We have AAA so I called them they jump started the car. Told me to call dealer and have them change the battery. I made a service appointment for the next day at 8am. Sat their for 3 hours they found nothing wrong. Not satisfied at all.
6/29/2022
Shirley R. VERIFIED CUSTOMER
Yes she was very sweet and professional
6/29/2022
Allison C. VERIFIED CUSTOMER
The service team needs to let the shuttle know when customer requests the shuttle.In other words they need to call the shuttle driver and give the shuttle heads up that customer needs to be picked up.If I hadn't requested the shuttle number he never would have known I needed a ride.Follow through
6/28/2022
Joan M. VERIFIED CUSTOMER
Had an appointment and wound up wait3 hours. On my work sheet they said they gave me a car wash which was not true . Why lie about it. Not sure now to accept what they stated.
6/28/2022
Joseph T. VERIFIED CUSTOMER
Get
Your outside attendants busier I wasn't even notified by those at the booth that my car was sitting there waiting on me Jessica did a wonderful job beginning to end At end she texted me and told me my car was done and would be out any minute I waited about 10 minutes thought WHAT THE HECK was taking so long walked over to the booth to be told Ur car is right here GUESS customer needs to watch what attendants are doing or should be doing????
6/28/2022
Anthony C. VERIFIED CUSTOMER
Vehicle still is not operable. Still needs bodywork and has been transferred without my knowledge to toyota. The communications between myself and all the service managers was unbelievable. Very poor response ????
6/28/2022
Denise M. VERIFIED CUSTOMER
Always friendly service and knowledgeable staff
6/28/2022
Michael J. VERIFIED CUSTOMER
Waited 2-1/2 hours to learn part (running light bulb) not available. Arrived at 2:10 for 2:30 appt. car was not taken into shop until approx 3:30pm. At 4pm car was brought out from garage, not contacted until i inquired at 4:30. When asked about labor charge very little information provided.
6/28/2022
Mark G. VERIFIED CUSTOMER
Always well taken of. Friendly staff
6/27/2022
Cheryl B. VERIFIED CUSTOMER
I can never come to this dealership and get good service. Due to the fact that I have a particular promotion I can’t take the vehicle anywhere else without defaulting. Okay his is the third time the vehicle has been in and the three point inspection missed something. It appears that all these technicians do is a half **** job. When it took the vehicle in the driver side tail light was out. When I got home it was still out yet there checked that everything was in working order. NOT TRUE! This is the THIRD time I’ve seen this happen. They are not even properly topping up fluids. I recently had to top refill my washer fluid and you claim you top these things up! I’ve been coming here since 2018 and good customer service has been a challenge to receive.
6/27/2022
Paula B. VERIFIED CUSTOMER
Daniel accommodated all my concerns and he resolved an issue I had previously with a different manager he went about and beyond I asked that he never leave I was a very happy and satisfied customer. Thank you again Daniel
6/27/2022
Melanie A. VERIFIED CUSTOMER
Jessica was wonderful. Everyone was kind and helpful. Much different than the dealership in West Palm Beach. I’m very happy I moved up here! Thank you.
6/26/2022
June K. VERIFIED CUSTOMER
Had to get a new battery and they took care of it as soon as they could since I was a walk in. Was able to go home with a smile on my face. Thank you
6/26/2022
Joseph P. VERIFIED CUSTOMER
Staff was great both times I was in there , hopefully the problem is fixed
6/25/2022
Dorothy G. VERIFIED CUSTOMER
Very happy with your service
6/21/2022
Linda E. VERIFIED CUSTOMER
Service was fine and quick. When customer gets text saying service is complete, there should be directions about what to do next. What experience ended with a bit if a runaround. Everyone was friendly and eager to please but better instructions to the customer would have been helpful.
6/21/2022
Nancy W. VERIFIED CUSTOMER
Jessica was very pleasant and knowledgeable. I was pleased with my service.
6/21/2022
Pedie D. VERIFIED CUSTOMER
Satisfied with daniel but not kia service as a whole
6/20/2022
Carlos C. VERIFIED CUSTOMER
Very good service ,friendly service.
6/19/2022
Mary P. VERIFIED CUSTOMER
Two oil changes in a row!!! where they have committed fraud! Was told they rotated tires in both occasions was not to be true! Because I knew for a fact last oil change first week in March they did not rotate my tires. So I marked my tires for this particular service change. To find out I was correct again tires were not rotated brought it to the service managers attention both times.... Let's just say I have an issue with being taken advantage of