He was very interested in my problems and was ready to correct it
3/9/2022
Lyric W. VERIFIED CUSTOMER
Completely dissatisfied. Never was I offered a complimentary vehicle while my vehicle get service so I was out of a vehicle for several days & when I picked up my vehicle the damage I had on my car was expanded . Something needs to be done about that
3/9/2022
Megan G. VERIFIED CUSTOMER
Frank always gives excellent customer service
3/9/2022
Don H. VERIFIED CUSTOMER
Car repair was done well, no problems or complaints, everyone I worked with was very professional, Pricing on the high side but typical for a dealership
3/8/2022
Carol T. VERIFIED CUSTOMER
Jessica took care of all my needs and answered all my questions cry
3/8/2022
Norman D. VERIFIED CUSTOMER
All went very well thanks
3/8/2022
Higgs A. VERIFIED CUSTOMER
Petra was extremely friendly and welcoming. She was quite knowledgeable regarding what was the best service for my car and offered me the best price possible, I feel. When I picked up my vehicle, she gave me great advice moving forward. Again, a wonderful service experience at this Kia.
3/7/2022
Kathleen B. VERIFIED CUSTOMER
Justin was very professional and a pleasure to work with.
3/7/2022
Dawn B. VERIFIED CUSTOMER
Petra as always does a fabulous and complete job.
3/7/2022
Jean A. VERIFIED CUSTOMER
Good job
3/6/2022
Cheryl B. VERIFIED CUSTOMER
They did not do a proper inspection of the vehicle. The vehicle was brought in with the head light out, when I asked if all that was checked off I was told that it was. When I specifically asked about the head light she appeared to be caught off guard with my question. It was at this point I made her aware that the headlight was out yet it was checked off green. Although I informed her about the lights when I was told the vehicle was ready and asked about the light it was not looked into. I had to ask for a manager to make the report.
3/6/2022
Marlene M. VERIFIED CUSTOMER
She was helpful and very thorough and considerate
3/6/2022
Bonnie M. VERIFIED CUSTOMER
Frank is always knowledgeable and professional plus a gentleman. He is personable, friendly and knows Kim's inside and out. If I were in business, I certainly would hire him myself. He is a great service adviser.
3/6/2022
Gina H. VERIFIED CUSTOMER
He communicated with me very well as to the status of my vehicle when I called. He was polite and quick to answer my questions professionally. Great service!
3/6/2022
Janice S. VERIFIED CUSTOMER
Jessica was very professional and thorough and answered all of my questions questions
3/6/2022
Brenda M. VERIFIED CUSTOMER
Great service
3/5/2022
Sandra P. VERIFIED CUSTOMER
Justin was great! He is definitely someone you want working on your team. He made my visit easy.
3/5/2022
Dana B. VERIFIED CUSTOMER
My scheduled appt was, I was told, today, at 11am. Someone inadvertent made it for yesterday at 1:30pm. I was accommodated today, and in a timely manner
3/5/2022
Ruby J. VERIFIED CUSTOMER
I visited the dealership on March 3, 2022 to have a tire looked at that I had a nail in, and the Salesman named Frank assisted me. I was under the assumption that I had road hazard warranty for my car, but I was told by him that I did not have it, and i would have to purchase a new tire because the tire that was damaged could not be repaired and I was surprised at the price of the tire which I did not have to spend on a tire. After getting the tire repaired it cost me a lot more than what I could afford but I ended up buying the tire anyway. The next morning i called and told them I wanted my old tire back because I was going to get a second opinion and I took it to another shop that repairs tires and I was told by the tire changer that it could be fixed I was shocked after hearing that. I had my old tire repaired and took the new one back to the dealer for a refund. I have been a loyal customer for five years with no issues and pays on time every month. but I always had nothing bu ftrust from the Salesman at Kia. If they don't want my business I can go somewhere else.
3/5/2022
Deborah S. VERIFIED CUSTOMER
It was pleasure doing business at your establishment. It was dropped off I was called the permission to do The work in the car was finished in no time.