Bev Smith Toyota Auto Repair Service

Anthony is always respectful, helpful and smiling. It's great working with him.

Heaven is an excellent and knowledgeable advisor. I would be happy to have her as my advisor every visit.

Kim is the best!

I had the air conditioner system cleaned. And now it smells horribly like chemicals.

Jamina was personable and nice. She provided excellent service.

Thank you for the outstanding service

Madison was very helpful and explained to me what has to be done with my car and the importance of the things the mechanic recommendation to be done.

OUTSTANDING SERVICE

She was wonderful

After the service department finished with servicing my truck I was very satisfied, on my way home my truck was driving totally better, smooth and comfortable I was very pleased with BEVSMITH service crews

Paige is always very kind and respectful.

Jamina was very professional, knowledgeable and answered all my questions. I will ask for her next time I return.

Madison was excellent!! Wonderful customer service!!

My service appointment was scheduled for 8AM and I arrived early around 730AM. I was greeted fine upon arrival, and my service advisor attended to me promptly and was advised it would take around four hours. I utilized the shuttle service without any issues, Lewis was very helpful as the driver. The issues arose after my vehicle took longer than the projected four hours. Communication was subpar as I had to contact my service advisor twice once at 1:33PM (via the text app) and at 3:49PM via a phone call and once I got ahold of the service advisor it was explained that due to unforeseen circumstances the vehicle would have to be kept overnight. There lies the issue, I was not kept up to date and I had to reach out just to hear I won’t get my car back. Fortunately, I have more than one car but what if I didn’t? I wasn’t offered any compensation or the opportunity for a loaner vehicle. Now, my service advisor was apologetic but he could not articulate why the service was going to take until the next day other than the garage got backed up. He ASSURED me that it would be priority for him and he would contact me as soon as he had the keys in his hand. Fast forward to the next day, I received at text message at 8:50AM stating that my vehicle was complete and that my service advisor would call me shortly. I waited until 9:18AM and called the service advisor who confirmed it was completed and stated he would give the shuttle driver a call and I would be called when he was on his way. At 10:14AM, Lewis called and advised that he arrived to take me to the dealership. Again, Lewis was very helpful and a pleasure. I arrived at the dealership, handed the keys to my car, and signed the paperwork. I was inconvenienced due to the vehicle needing to be kept overnight and then I had to keep up with the advisor to make sure the car was done. I was hoping to have the vehicle detailed or perhaps a coupon or some sort of compensation for being inconvenienced. It is such a mess with the construction which is understandable but customer service shouldn’t be under construction as well. I purchased the vehicle there and was told about the great service. Perhaps it was oversold as most dealerships often disappoint but I was hoping to be surprised. Bev Smith (Frank Gonzales) should reevaluate his commitment to the customers as the Kia dealership is 100 times worse which motivated me to sell my 2022 Kia Stinger. People purchase a good product but stay for the service.

Tyler, thank you for fitting me in the other day. The alignment came out great. It rolls beautifully on the road. I found the same size used tire that afternoon and it will work out just fine for the time being. Thank you again and thank you to Tony. I’ll see you sometime next year. Have a Merry Christmas and a Happy New Year. Sincerely, Timothy

Tori is very courteous and explains everything thoroughly regarding what work was done to my car. Thanks

I was there over two hours and I was just in for an oil change and a tire rotation

Should have been told that it wasn’t covered under lease before I got there. Should not have taken 3 1/2 hours to rotate tires and no one communicating the delay. I will be going somewhere else.

Staff is pleasant and helpful.

Paige acted as a very efficient and professional employee. He helped get my vehicle in promptly and kept me informed throughout the process.