Bev Smith Toyota Auto Repair Service

Just met Tyler for the first time today. He was attentive to hearing my needs re: my Camry and work was completed in a timely matter.

Tj was the best hands down . He has been taking care of me and my many cars .would recommend him 10/10 never had any problems

Excellent service

I dropped off my vehicle on Tuesday 7/12/22 to be serviced and some other important concerns. I received an email that said I needed to review the inspection results immediately and to either accept repairs or decline them. I chose neither because I had some questions. Since the email said immediately I reached out to Kim immediately via an 800 text number she texted me on, the email, and the number she told me to call on her text. I couldn’t reach her and Mike Matos never is available I guess since I’ve learned he is manager now. I also learned that Kim was off the next day and was sick. Someone should’ve been able to give me some answers. My vehicle sat for two days only to be serviced. I decided to pick up my vehicle hoping that I don’t break down as the result of some of those major issues that were found. I have been a customer of Bev Smith Toyota for years and have spent lots of money on repairs back and forth but I have never experienced such miscommunication before. I don’t feel like I can trust Bev Smith Toyota services anymore. Especially after selling me a bad engine that I thought was new according to my service rep back in 2018. That engine went bad a year later. I am fully exhausted and my patience has run out. Velma R

I was completely satisfied with Tyler as I've dealt with him many times over the years. I had a scheduled appt @ 330 to have my left tire replaced due to a nail near the side wall. While checking all the other tires it they noticed a nail in the right back tire also which could be patched. I approved no problem for additional repair. I feel that 1 1/2 hours is a long time for this svc to be done. Also both tires were not cleaned up and all the sealer used on tire was left on tires & rims. This is the 2nd time in a row that I have been disappointed in the long wait times for services being done. I was there 3.5 hours for a 10,000 mile service which included replacing daytime running light which was burned out. This is my 5th toyota vehicle from Bev Smith in 20 years and I think it's going to be the last. I'm sorry to say that. I have no problem with the service advisors at this location.

She took care of everything asked and very efficient and kind. A+

Kim was wonderful and most helpful answering my questions

The truck was not repaired. The wrong part was ordered.

Great experience thanks to Tyler Johnson . Very professional.

Excellent

Aaron is an excellent employee, very knowledgeable.

Thank you Aaron

Kind thorough service.

Tryler was pleasant and the job was done in a timely manner.

Was all good

Tyler Johnson was kind and professional.He solved my problem.

I would like to thank Kim for the job well done! She’s a great advisor. Thanks Kim!!

Kim and Team are great! I appreciate all they do to keep us satisfied.

Service was great

Very polite and helpful . Made me feel welcomed and they would do a good With my car.