Bev Smith Toyota Auto Repair Service

Tyler Johnson is the man excellent customer service

Kim Vest is an excellent Service Advisor!

If it was not for Kim I would service elsewhere a lot of service issues with our cars

The service was excellent. The service advisor was attentive and highly professional. She answered all my questions and gave me an estimate before work was done. My final price was actually cheaper than the estimate because the expert technician finished the work faster. My first experience made me a bev Smith Toyota customer for life.

Excellent

No additional feedback

Tim has always been a great representative of not only the service department, but Bev Smith as well. Over the years we have purchased three vehicles from this dealership and have always dealt with Tim Seymour for service on our vehicles. It is great to know that if our vehicles need service, Tim will always take care of us.

I will definetly give my feed back

Todo muy bien

Great services and staff

I was sidelined by Ken in the sales department. I tried for two days to reach my rep Kim in service about my service’s for Maintance on my car. Both by text and the phone number she provided to me. Kim did not return my phone calls or text messages to return my phone calls not once. The only text messages that I received from kim was that I had 4 critical items and to approve them. Then I received a text from her today stating the car was ready and to view invoice. I placed 3 calls to the service center today. The first person I spoke with was a male who said that I didn’t need to speak with kim because he is speaking with me and that I needed to go online and pay and have someone with a DL pick up the car TODAY. that they are closed on Sunday. This was after explaining that my mom is on OT with PSLPD. he was very nasty and Rude. The 2nd time, I was trying to reach kim again and was told that she was unavailable ( yet again) the 3rd time, I was calling to let someone know that I hired a tow truck to pick up the car and the lady asked me who my associate was and I said kim and she said hold on a min and I heard some muffling and then she started stuttering that once again KIM is unavailable. I told her it doesn’t matter anymore. I’m just trying to let someone know that ABC towing is picking up my vehicle because I was told it had to be picked up today even though we are unable to do so!!! I’m sitting here wondering what in the world did I ever do to anyone within your facility. My whole family has been long time buyers and customers at Bev Smith Toyota and I have never been treated this way ever and I will never be treated like this Again. Our Hugh family has agreed we will never be back to buy a car or in for service again.

H

Sylvia is very friendly and funny too

Very good !

Tyler was great… took my car in immediately for service and got me quickly out. He also answered all my concerns

Communication was open and professional;Service was timely and the shuttle service was very appreciated; Interior of vehicle was returned in same clean condition after being in the hands of the mechanic; Mechanical problem fixed!

Excellent job ???? ????

You are always helpful when I come in no matter who helps me

Satisfied

Kim was extremely helpful to me after a long wait of more than 40 past my appointment for service.