Overall service was fine. One area to improve is length of time it took, 1.5 hrs for an oil change is rather long. Thank you Kim, you were well informed and explained everything. Thank you
2/1/2022
Deborah M. VERIFIED CUSTOMER
Joseph was phenomenal with his assistance. Helped keep our daughter's car safe on the road. Kept us informed of delivery times for parts needed. The mechanics kept the repairs moving along as quickly as possible. This has been our best experience with Bev Smith thus far, and our other experiences were not bad to begin with. I'm on my 2nd Prius with them alreday, needless to say this is where I plan on staying whenever I need a new car.
1/31/2022
Thomas S. VERIFIED CUSTOMER
One thing I was very disappointed in your music is extremely loud and I truly believe it’s unprofessional it should be a lot lower volume I’ve never been to a dealership where in the overhead music was blasting except at your place of business. Please reconsider toning it down. One other thing when the technician is finished he needs to give it to the service manager in a timely manner. I was on time but it took two hours to do service on my vehicle. I walked around the building twice and saw my car not in the shop it was finished and the technician never notified the manager. I had to go and asked I believe I see my car parked in between the isles. Tim was outstanding in every way to accommodate I was just disappointed I’m not getting the paperwork to him in a timely manner. Thank you
1/31/2022
Stephanie B. VERIFIED CUSTOMER
Terrible service! I tried contacting my service advisor kim multiple times and never heard from her until the day to pick up my vehicle. When I arrived on Saturday my vehicle was filthy and had Yellow spots all over it. I talked to the service manager who informed me it would be at least an hour to get a car wash. I told him no and hour was too long, he brought my vehicle back up to me got out and walked inside without saying a word! When I got in my roof liner has dirty hand prints on it and it is not installed properly! You can see where there are pry marks on the plastic where they tried to unistall it. The fabric is hanging out around the sunroof and there are little bumps all pver it. Horrible experience at your facility and I would NEVER recommend it to anyone!
1/31/2022
James R. VERIFIED CUSTOMER
Tim did an excellent job
Service is why I bought here and will keep coming back here.
1/30/2022
Dario M. VERIFIED CUSTOMER
It took 3 days to get our car. We asked for a loaner and was told they don’t do that. We found out later some people do get loaners. We went 3 days without a car. Our service guy was great about keeping us informed but we feel it still took to long getting our car back.
1/30/2022
Larry W. VERIFIED CUSTOMER
Good job
1/30/2022
Vivine A. VERIFIED CUSTOMER
I was very pleased with the service that I had received and it was great ????
1/30/2022
Geraldine E. VERIFIED CUSTOMER
Kim is a great asset for Bev Smith. About 7 years' service care with her!
1/30/2022
Jerry R. VERIFIED CUSTOMER
Kim is the best service advisor you have.
1/30/2022
Laura S. VERIFIED CUSTOMER
Always happy with this dealer
1/30/2022
Sally M. VERIFIED CUSTOMER
Tim Seymour is very nice and well informed.
1/30/2022
Ray O. VERIFIED CUSTOMER
Fuel door sliding door Repair went well, paint matched well, Stan cared about my time and communicated the extent of time required to complete the service. He even went above and beyond when he knew I had a time crunch to get my vehicle back, he went and got it himself when the blue shirts were busy on my first visit.
Also, loved riding with Lewis in the courtesy shuttle while the work on my van was performed. He is personable, friendly, and an efficient safe driver!
1/29/2022
Melford L. VERIFIED CUSTOMER
My appointment was for 900.am I arrive on time I wasn’t service until after 1200pm , and this was after I complained to management
1/29/2022
Emmanuel Abichet. VERIFIED CUSTOMER
Sir Joseph represents the company well. He is always courteous and professional.
1/29/2022
Roberta M. VERIFIED CUSTOMER
Michael was very attentive to detail in explaining what was to be done, and in providing an accurate time frame it would take. Everything went smoothly and according to plan. Thanks Much!
1/29/2022
Michael M. VERIFIED CUSTOMER
Immediate attention, ready for me and work completed as requested. Took much less time than anticipated. Very professional service manager.
1/29/2022
Klaus G. VERIFIED CUSTOMER
They overfilled oil and Brake Fluid, had to drain 1/2 quart oil. Car takes 4.5 quarts not 5