I have been a Toyota owner for 29 years, have purchased two of my 4 vehicles from your dealership. I took my car for maintenance and to repair the cover for the electrical panel and a weather stripping on the windshield. The parts were ordered, no one called me. After two weeks I called, yes the parts were there. I brought the car, 1, The weather stripping was short leaving .250 of an inch on each side. The service manager told Tim this should not have happened and a new one was ordered, I guess, no one has called me. The service manager or whom ever installed it should have realized that it was short and said something. 2 The electrical panel cover is not the same as the original the car had. This is something purchased from amazon. The WHOLE entire foundation in which I bring my car over to the original dealership and I am ok paying the cost is to maintain the integrity of the car. This is not acceptable. I want the cover replaced with a similar one that comes with every Toyota Corolla as my model and the weather stripping to leave no gaps. Please call me Melania.
1/13/2022
Marie B. VERIFIED CUSTOMER
It was wonderful and fast
Thank again
1/13/2022
Lisa K. VERIFIED CUSTOMER
We went in for our 10000 mile check- we had a 1030 am appointment and didn’t leave till 1215 - then on the way out there was a clicking on our rear wheel- we came back 5 minutes after we left- but it disappeared- it reappeared when we were going home and disappeared later again- possibly something in the wheel well? But an oil change and a tire rotation plus fixing a nail in a tire - if I had not gone out and questioned the amount of time- I believe we would have waited much longer- think about this- would you want this? I got a very bad feeling like it didn’t matter- our time was nothing. Think about it.
1/13/2022
Mark A. VERIFIED CUSTOMER
very helpful definitely an improvement over the last service advisor I had
1/13/2022
Fred V. VERIFIED CUSTOMER
Very sufficient
1/13/2022
Holly M. VERIFIED CUSTOMER
Stanley Joseph Rumowski is a great person. Very professional and very knowledgeable. I will recommend Him to all my family
1/13/2022
Jamie G. VERIFIED CUSTOMER
Great work
1/13/2022
Stephen S. VERIFIED CUSTOMER
Fabulous service; ..Stan is the BEST; service mechanic Steve is super knowledgeable of my cars needed repairs.....great experience.
1/13/2022
Giuseppe M. VERIFIED CUSTOMER
I had a good service
1/13/2022
Jodi O. VERIFIED CUSTOMER
I had aftermarket lights put in my car and when I brought my car in for the second time to get it fixed you guys took my lights down and did not re-mount them underneath my vehicle. When I pick my car up there laying on the front floorboard of my car. I don’t feel I should have to pay to get them remounted they should’ve been put back where they were in the beginning.
1/13/2022
Marie C. VERIFIED CUSTOMER
Missing a key fob
1/13/2022
James F. VERIFIED CUSTOMER
Great service thanks
1/13/2022
Robert G. VERIFIED CUSTOMER
Stan always does a GREAT job.
1/12/2022
Lowie C. VERIFIED CUSTOMER
Waiting for change oil and tire rotation took almost 5 hours ..
1/12/2022
Bradley S. VERIFIED CUSTOMER
Tyler was very professional and clear with his explanations. I will continue to use Bev Smith. Thank you Tyler
1/12/2022
Colin J. VERIFIED CUSTOMER
Oil change was not done. Same dirty oil.Fluid levels were the same.
1/12/2022
Mark A. VERIFIED CUSTOMER
Yes
1/12/2022
Teresa H. VERIFIED CUSTOMER
Stan very helpful service technician a bit slow
1/12/2022
Angela S. VERIFIED CUSTOMER
Rafael was very helpful, knowledgeable and listened to my concerns about my vehicle. This first time with him as my service manager and he was very kind and understanding.