When I schedule my car for service, I always schedule with Kim. Please stop changing my appointments after the fact to another service tech. I make my appointments with Kim for a reason. Thank you.
10/28/2024
Hratch Y. VERIFIED CUSTOMER
Kim my advisor greeted me with a big smile, and took care of my truck. She video my truck make sure no damages & she gave it back to me with no damage lol. (Thank you)
I only say that because it took soooooo long to get my truck back for an oil change I was thinking the worst ????. After 2.5 hours later ???? I got my truck back. I know it's not Kim's fault it took that long for an oil change but the shop needs to step up there game. Overall at the end of the day, Kim was amazing, looking forward for my next service.
10/28/2024
Penny S. VERIFIED CUSTOMER
Tyler Johnson is the reason I come there. He is so cordial and respectful. He explains everything in detail. He is the best service
representative I have ever had at Toyota !!
10/28/2024
Cynthia G. VERIFIED CUSTOMER
He said 45 minutes and it was 45 mins the best service. I am so glad a bought a Toyota at Bev Smith.
10/27/2024
Jorge R. VERIFIED CUSTOMER
Tori is an asset for your company. As a customer, I feel I can trust her and follow her recommendations.
10/27/2024
John A. VERIFIED CUSTOMER
Problem only 1/2 solved tech apparently did not test vehicle. The tire pressures are not registering on view screen. I paid over $300 and problem not fixed. Not happy!
10/26/2024
Delores T. VERIFIED CUSTOMER
Always happy with the services. Kim is amazing!! Love her??
10/26/2024
Martha W. VERIFIED CUSTOMER
Tori was very professional and pleasant
10/26/2024
Michael S. VERIFIED CUSTOMER
Anthony was great!
10/26/2024
Kathleen Q. VERIFIED CUSTOMER
Anthony was excellent
10/26/2024
Dianne C. VERIFIED CUSTOMER
He’s fantastic! Great communicator.Thank you! I am very pleased and relieved he handled my “list” that I brought in????
10/25/2024
Frank F. VERIFIED CUSTOMER
Service rep. Heaven was very nice.
After maintenance was completed,there was confusion as to where my car was parked. Took 10-12 minutes to retrieve my car, no one seemed to know it’s location.
10/25/2024
Critter Control. VERIFIED CUSTOMER
Amazing experience. I usually work on my own cars but I always take my company vehicle in for service. We recently got Toyotas and I needed service. Made an appointment because I take the vehicle home and needed it same day.
Anthony said hour and a half- I went outside around then just because I needed fresh air and the truck was ready, he was inside getting my paperwork ready. Best experience I’ve had at a dealership service center ever.
10/25/2024
Linda A. VERIFIED CUSTOMER
Very pleased with communication, service and professionalism with both Kim and Mike. They both went over and above service . Thank you
10/25/2024
Deborah Z. VERIFIED CUSTOMER
Kim is awesome. She is professional courteous and informative.
I always recommend her to other Bev Smith customers.
10/25/2024
Edward K. VERIFIED CUSTOMER
Kim is very competent and provides a comprehensive update on the condition of your vehicle including upcoming service .