Jamina was very friendly and told me how long I would be waiting for my car service! She came to tell me that they were finished with the oil change and were checking out a concern of mine! When my car was finished Jamina told me everything was good and what I was experiencing was normal!
9/10/2024
Mary P. VERIFIED CUSTOMER
Heaven was extremely helpful and a very sweet, pleasant person. She truly us a great person. Thank you Heaven.
9/10/2024
Mark K. VERIFIED CUSTOMER
Tyler is awesome
9/10/2024
Lorey L. VERIFIED CUSTOMER
I took my car in because of front end vibration at 45 mph. I was told the right axle and four tires are needed to correct the problem. I could not pay 1200 for the repair and 900 for tires so I buy the cv axle from your location for $500. Pay $200 for the installation and purchase four tires from tire plus. After all that work the problem still exists. The person who installed the new axel was surprised that I changed a good functioning part. Today it was revealed that the diagnostic findings was wrong and it was my left cv axle that need to be replaced. I was at the location today but was told to call back at the end of the day for some decision. The way this was handled from a customer service standpoint I believe is a miss opportunity because I am not a random customer. I have multiple car purchases since 2011 at your location and one of my car is presently in your shop replacing the transmission. So now this car has to sit home while I look transportation to work and I think I did the right thing bringing it to the expert.
9/10/2024
Patricia Y. VERIFIED CUSTOMER
Heaven was very helpful & attentive...
9/10/2024
Jay F. VERIFIED CUSTOMER
Fast & efficient
9/10/2024
Maberlis Mata. VERIFIED CUSTOMER
Tori is the service adviser !!
9/9/2024
Nancy G. VERIFIED CUSTOMER
Tori was the absolute best and I was so happy
She was my agent. I also used her my last appointment. She is very professional and very knowledgeable. She represents your company very well and I think you are very lucky to have her on your team. I will surely be asking or her on my next appointments.
Sincerely, Nancy G
9/9/2024
Myrta C. VERIFIED CUSTOMER
Everyone was very friendly. Was impressed with the short wait time. Thank you for the service.
9/9/2024
Robert S. VERIFIED CUSTOMER
Tyler has been servicing
me since 2014. He also helped me with my first tundra in 2010. He is the best,with out a doubt.
I trust him and never question him if he says I need something, I say do
it. I own 2 business myself 10 years ago I offered him a job. He respectfully declined. You something good there dedicated employee. Wich is rare these days.
9/9/2024
China (Shee-Nah). VERIFIED CUSTOMER
I notice that the coupon I brought wasn’t applied to my service. I got the Lifetime brakes and the corresponding coupon says $50 off. Why wasn’t it applied to my total?
9/9/2024
Denise N. VERIFIED CUSTOMER
I was and am impressed and completely satisfied with the way Tyler handled my last service experience at Bev Smith. Although he says it was just his job, too many people these days do not exhibit the proactiveness and attention to detail he does. I will not hesitate to continue to bring my Toyotas under his care.
9/8/2024
William A. VERIFIED CUSTOMER
Thank you for quick and hassle free visit
9/8/2024
Melvin M. VERIFIED CUSTOMER
Great customer service!
9/8/2024
Keyla K. VERIFIED CUSTOMER
Excellent service and attention Natoriea. Thank you.
9/8/2024
Moe O. VERIFIED CUSTOMER
Tori has been very helpful, accommodates us into the schedule for service, provides high quality service with true professionalism. Toyota is lucky to have her. Greta job to Tori.
9/7/2024
Alan R. VERIFIED CUSTOMER
Notoriety is a little sweetheart, very helpful, informative, and polite. I'm looking forward seeing y'all again. I guess I'll be in for a brake job soon.
9/7/2024
Gladys D. VERIFIED CUSTOMER
Heaven Marie Flores you were amazingly great as always ????