Car settings were all changed, including A/C and seat and not put back as received, door panel was dirty and the back of the car where the wheel lock is located was out of place and not well put together. Which drove me to inspect the rest of the work and found loose bolts on the cover under the engine.(access panel) The service rep was not very helpful and borderline rude. Receiving staff under the tent looked distracted on their phone. Had to reach out interrupt multiple employees to get to where my rep was to get my car back.not the best experience.
8/27/2024
Nathan B. VERIFIED CUSTOMER
Excellent customer service. Fast and friendly. I arrived as a walk in with no appointment and was taken care of immediately.
8/27/2024
Carl H. VERIFIED CUSTOMER
My only issue was it took almost 2 hours to complete an oil & filter change. Okay, so a 40 point inspection was included. But I want to be in and out and for that reason, I’m thinking I’ll start using the 10 minute oil change place. Sure, I’ll stop by every other time to see what other services are needed, but 2 hours is 2 long.
8/26/2024
Salvatore R. VERIFIED CUSTOMER
Good service
8/26/2024
Gwendolyn H. VERIFIED CUSTOMER
Thank u
8/26/2024
Raymond Q. VERIFIED CUSTOMER
I have only had my RAV4 serviced at Bev Smith and the reason is you always exceed expectations always!
8/26/2024
Jean J. VERIFIED CUSTOMER
I was satisfied with the information
8/24/2024
Susan T. VERIFIED CUSTOMER
Mike made us feel like it was really important to find the reason our vehicle was not running right and the problem would be resolved.
8/23/2024
Ashlie F. VERIFIED CUSTOMER
The service provided to me at Bev Smith was spectacular. Kim was of great help, her customer service was superb.Thank you.
8/23/2024
Yanet B. VERIFIED CUSTOMER
Thanks for Excellent Service!!
8/22/2024
Melford L. VERIFIED CUSTOMER
Job well done as always
8/22/2024
Tacey K. VERIFIED CUSTOMER
Very efficient and professional service
8/22/2024
Kimberly H. VERIFIED CUSTOMER
I wanted to use my reward coupon manager wouldn't accept it, but give me 20% off smh coupon was worth more off
8/21/2024
Stephen S. VERIFIED CUSTOMER
Great Service !
8/21/2024
Kenneth M. VERIFIED CUSTOMER
Tyler K. Johnson is the best!
8/21/2024
Jose C. VERIFIED CUSTOMER
Excellent services
8/21/2024
Trisha Gaye. VERIFIED CUSTOMER
Tori is great . She communicates with me through out my service. She breaks down everything to where I can understand. She is always amazing and I trust her with my car.
8/21/2024
Patricia B. VERIFIED CUSTOMER
Heaven Marie Flores is attentive and caring. She is a great asset to Bev Smith. She is my go to person for Toyota car care. She is a keeper!