Kodah was amazing! He listened and kept me updated where the previous representative totally disregarded me. There needs to be some serious changes at the dealership if they want to have return customers.
11/2/2024
Tammy M. VERIFIED CUSTOMER
The service manager was wonderful. However, when I bought my car the salesman offered me free oil changes for life. They informed me it was only 3 years. I don’t appreciate the salesman lying to me. The Honda I traded in had free oil changed for life so I had no reason not to believe him. The sales manager made it right since I drove 2 hours and compd it. But I don’t trust your sales people now.
11/1/2024
Bronwyn H. VERIFIED CUSTOMER
Gary Gould always provides excellent customer service. I will use only Don Wood Hyundai for my vehicle service needs. It’s a pleasure doing business with him and your company.
Thank you.
Bronwyn Kaye Holland
10/31/2024
Judith F. VERIFIED CUSTOMER
The wait was long but the work was good
10/30/2024
Marcella C. VERIFIED CUSTOMER
Great service!
10/25/2024
Christine C. VERIFIED CUSTOMER
Great customer service
10/19/2024
Mike S. VERIFIED CUSTOMER
Awesome job
10/12/2024
Mike S. VERIFIED CUSTOMER
Gary and Khode were awesome.
10/11/2024
Jillian P. VERIFIED CUSTOMER
Kodah was a life saver!! My appointment didn't save when my husband booked it, but I was still able to get in! I drive 45 mins just to go to Donwood! I am very thankful for all them!
10/10/2024
Nancy K. VERIFIED CUSTOMER
Thanks for all your help!
10/9/2024
Jan G. VERIFIED CUSTOMER
My 2024 Pallidade was in for first complimentary oil change and rotation. I waited for an hour and 20 minutes to get this done. I’ve been taking care of my cars since I was 16. Never have I had to wait 1 hour and 20 minutes to get this done. I could watch it happening on your monitor so I knew much of the time nothing was happening. As I watched I did not see my tires rotated. When they came to get me when it was done I questioned why my tires were not rotated Your service manager, Kodah, went out and checked with technician. After checking, I was then informed they rotated the passenger side tires but did not rotate driver side because the tires were cupped. Had I not asked and watched I would not have known. This will be fixed. You lost my trust.
10/5/2024
Michele P. VERIFIED CUSTOMER
I do wish the wi-fi worked ???? thanks for being pleasant so early in the am
10/4/2024
Roger V. VERIFIED CUSTOMER
Excellent
9/20/2024
John H. VERIFIED CUSTOMER
I was the first appointment of the day for just an oil change. I got there at 750ish. My car was done and back to me at 1040. 3 hours for an oil change is ridiculous. And I wouldn't have been so upset however, your camera you have in the waiting g area should all 3 gentleman back there playing, leaning 9n the wall, and basically playing grab **** for 2 hours. It was aggravating watching them screw around. Then your parts manage realized I had been there for almost 3 hours and went to check on it and miraculously it was finished in 10 minutes. I hope this is not how you conduct business regularly. It was very upsetting. Everything else was fine.
9/13/2024
Carolyn S. VERIFIED CUSTOMER
Great customer service!
9/12/2024
Charles L. VERIFIED CUSTOMER
Very friendly people and great work!
9/10/2024
Jonathan B. VERIFIED CUSTOMER
The tire rotation went great and that is the main purpose, but this is the second time that no measurement of the tread depth was performed or recorded which makes it difficult to asses the rate of wear on the tires. Last time I was told they were in the "yellow". This time a tech was there and heard me state that a measurement would be ideal to check the wear and visually looked at them and said 5mm. I'm ba data guy, a measurement as part a multi point inspection should be the default as that has been standard practice and takes only a minute to do all four tires with a tool and record the value. No measurement is subpar tire rotation and as a new EV driver tire performance is important.
9/7/2024
Christian B. VERIFIED CUSTOMER
Not sure my oil was changed or my filters were checked. Sitting in the waiting area watching the service area TV display... My hood was never opened....If true this would not be the first time this dealership has lied to me.
9/6/2024
Cathy R. VERIFIED CUSTOMER
Kodah is the most amazing service person he took A1 service very caring person he knew i was upset because my husband passed away in July and i have been so emotional about everything he made me feel so cared for so amazing human i appreciate him
9/6/2024
Tressa H. VERIFIED CUSTOMER
Every service is quick, and the staff is always very nice.