Community Kia Auto Repair Service

It was not her personal. You were not able to service the car in a timely manner.

Service was fine. Thanks

She was very courteous and knowledgeable. Great job

Averi took great care of me. She made sure that everything was taken care of on my vehicle- this is the customer service that I have come to expect here at Kia. Sammy runs a great shop and crew that makes your dealership a pleasure to visit. I’m a long time Kia customer and Sammy takes care of the whole family’s cars- two sons, ex wife and even my Hyundai. Keep up the great customer service and I’ll keep sending everyone I can to y’all.

I’m having to come back to have car repaired because initial repairs were not done when my insurance paid for them to be fixed.

Customer service has been great … I’ve been to your dealership 3 times and all three times service was excellent!

I had the worst experience that can be told. I called and made an appointment for the 18th of July. I dropped the vehicle off and for three and a half weeks my vehicle was in their possession. I call to get an update on the 20th and the lady that I spoke with that they would be getting in touch with me before the weekend. I never got a call! On the morning of the 27th I called and requested that my vehicle be released to me because they didn't have the time to even do a diagnostic test. I was told that they were behind with work and I can pick-up the vehicle throughout the day. And I was told that the service department closes at 6pm. On my way from work at 5pm I called so that the keys would be left at the front desk. I was put on a very long hold; then all of a sudden I am being told that a diagnosis was made and I have such and such issues with the vehicle, and if I still decide to take my vehicle it would cost $150. So it had to take me requesting my vehicle in order to get a rushed diagnosis. Needless to say I didn't agree to paying. So I was told that everyone for the service department have left for the day and my vehicle is locked behind the gate. One of the managers got involved and tried the same tactics with me about picking up the vehicle in the morning because he has no access to it and he is not good to pay overtime for me to get it. But reluctantly he asked me to come get it. (Which he had access to all along). I don't think it could get worse than that.

Thought I would be there for awhile since I didn’t have appointment however, you got me out super fast Thanks for super service

Mrs. Julie Nelson does a great job for your dealership. Always is a pleasure to deal with. Alex Enloe

Julie is the best and very helpful

I felt well treated by people who do competent work. Very friendly and welcoming

Good job thank you for your time to see that my car is kept up the way it should be. Sincerely appreciate you

The only thing I was disappointed in was the fact that my new windshield had smears all over it.

Julie is amazing. She is always very helpful and very kind.

Thank you all very much on the fast service, explanation on what’s done and upcoming services needed.

Julie is to the highest in her professional job well done

Julie was a great person to deal with and kept us updated thru the whole process. Thank you Julie

She was extremely professional.

Julie is great! She listens to me and I feel like she understands what my car needs. I appreciate all her patience. Thank you. Estella F

Very friendly and efficient staff