The maintenance was not done within the time period that it was supposed to be done I had to go ask if my car was ready 45 minutes after the scheduled time that it was supposed to be done No courtesy call or text to say that they were running behind very disappointing on that because we or I had things to do that I had to reschedule I received a text and a phone call right before me getting home with my car from a Honda representative for a Honda maintenance representative person.
3/24/2022
Alba T. VERIFIED CUSTOMER
THANK YOU VERY MUCH FOR HELPIMG ME WHEN I NEED IT.
3/24/2022
Claudia R. VERIFIED CUSTOMER
Very helpful, great costumer service
3/24/2022
Jessica A. VERIFIED CUSTOMER
Tired pressure went on and I took my car in on a Saturday, they performed an inspection turns out my left tired had a nail that was not fixable and needed a replacement; I asked if my warranty would cover and automatically representative said “no” this was false information so I insisted for him to double; turns out I can file a claim. I asked for the phone number to file the claim and he said he didn’t have the information and that it was up to me to look for that information so I did my research and found phone number and filed a claim. This was the first unpleasant experience; after telling the rep to continue and replace tire and all done I leave the dealership and about 5min after the tire pressure went on again; I took in back in and was asked if I wanted them to reset the light or if I wanted them to check tired again I wanted them to double check and unfortunately there was another nail on the front right tire which was not seen previously; they told me that they couldn’t patch it there and I would have to take it in to a A mechanic shop/tire. The customer service was a pleasant.. and very frustrating
3/23/2022
Ariel A. VERIFIED CUSTOMER
Attentive towards his customers
3/23/2022
Antonio M. VERIFIED CUSTOMER
Una gran persona y una gran professional y muy fina para tratar a las personas que Dios la bendiga y gracias por todo
3/23/2022
Luis &. VERIFIED CUSTOMER
Pésimo servició, sus empleados son sexistas y racistas por atender mas rápido a mujeres de piel blanca antes que a mi.
Espere por 32 minutos y si no es porque yo bajo y le pido al manager que nadie me abia atendiendo hasta que el se puso de pie y pidió que me atendieran voltearon a verme, pero si el no se los pide estoy seguro que no me ubieran atendiendo.
Y para colmo la persona que me atendio me dijo:
“lo siento pero yo solo no puedo con tanto trabajo”
De verdad PÉSIMO SERVICIO ????????
3/23/2022
Natasha J. VERIFIED CUSTOMER
Great service, fast efficient friendly service. Not too pushy but took care of your needs.
3/23/2022
Daniel R. VERIFIED CUSTOMER
Andrés is great t what he does
3/23/2022
Wilber G. VERIFIED CUSTOMER
Most horrible experience. I felt descriminated against my lack of knowledge or sexual orientation from beginning to end. I don’t need a call back, done with Honda
3/22/2022
Angela W. VERIFIED CUSTOMER
Excellent service, knowledgeable service tech
3/22/2022
James L. VERIFIED CUSTOMER
Awful. Waited for more than two hours at your dealership, then your Advisor told me due to staffing shortage, nothing was done to my car. Yes, waited two hours to tell your customer we don't have staffing to work on your car!
3/22/2022
Madisyn H. VERIFIED CUSTOMER
Edwin and Stephen are great! Excellent customer service every time. Definitely deserves a raise and some praises!
3/22/2022
Laura M. VERIFIED CUSTOMER
siempre muy buen servicio recibo de ustedes muchas gracias
3/22/2022
Elio E. VERIFIED CUSTOMER
Kesean was really helpful with getting my car service. It was my first time doing it, so was not familiar with the process. Kesean gave me detailed and clear instructions of the whole procedure.
3/21/2022
Silverio D. VERIFIED CUSTOMER
He was great. I was told that the car was going to be washed and it wasn’t and I am very aware there is a car washing level in the building
3/21/2022
Nestor G. VERIFIED CUSTOMER
Very helpful.
3/21/2022
Erick M. VERIFIED CUSTOMER
Excelente
3/21/2022
Guadalupe A. VERIFIED CUSTOMER
Daniel had great customer service.
3/21/2022
Jesus M. VERIFIED CUSTOMER
Great experience friendly ,well explained and good customer service task