Toyota of Tri-Cities Auto Repair Service

Always do a great job thank you

All was great!

Excellent service

He was professional and very cool. He kept me informed about my truck

I came in today because the certified truck I purchased from you last week was pulling to the left. I noticed this issue after taking it for a drive and scheduled an appointment the following day When I arrived for service, I was informed that I would be charged for an alignment and diagnostic if I proceeded with the service. I had to explain to the service technician that I had just purchased the truck, and after consulting with someone in the service department, I was advised to check with the sales department to determine if the service would be covered. After speaking with someone in sales, it was approved that the alignment would be covered at no cost to me. It was determined that the vehicle had two tires with low pressure, was out of alignment, and had a camber issue on one of the wheels. I was under the impression that the vehicle underwent a thorough inspection prior to purchase, and I would have expected an issue like alignment to have been addressed. While I appreciate the resolution, this experience makes me question the integrity of the inspection process for certified used vehicles and whether other issues may have been overlooked. Since I don’t purchase vehicles often, this could be due to my own lack of experience in knowing what to check or ask about. I hope that everything else with the vehicle is in good condition.

This was the second time the cover fell as soon as I hit the freeway. I had to return so that they could fix it. But it just continues to be an inconvenience.

Job well done!

Gerald was very nice and answered all my questions. He did a great job Doris Porter.

Raul Sanchez was very helpful by explaining questions I had about services needing to be done on my vehicle. I appreciated the extra time he spent doing that.

Great job!

Everyone was so courteous and helpful. Nice to have the free refreshment while we wait!

Good job

Service was finished efficiently and quickly

Jay was extremely friendly and helpful today. I have been using this dealership since 2000 and today was no exception to the outstanding customer service I have received whether it is to purchase a new car or for service appointments. Today Jay was a great example why I keep returning. Thank you.

Service exceeded expectations.

Thank you

We have trusted Toyota for many many years in California starting about 1965 and now here

Miguel and Bryant helped answer all our questions and concerns when it came time for our scheduled Toyota Camry service. Excellent and outstanding customer service! We will be sending all our friends and family. Thank you!

Great job!

Had a nail in my tire - they told me driver front when it was actually passenger front - had to make two trips to tire store to repair