Technician told person who brought the car in to have it checked before I purchased it to lie or not show me the paper cause of the problems coming up, also told him to replace parts with cheap eBay parts.
1/16/2025
**** D. VERIFIED CUSTOMER
Instructions unclear and not posted for how to enter the garage. Where to park, what to do on arrival inside garage--get out? Stay in car? Wait? Go inside? No one was there to greet and inform. I had to get out of my car in the garage and ask. When finished, the desk guy told me to go to the garage lady. Then. The garage lady told me I was in the wrong spot and to go to the desk man. Total disorganization and confusion as to procedures. Glad to be able to get in a day early. Hoping the techs know what they're doing and did a good job!
1/15/2025
Barbara T. VERIFIED CUSTOMER
Shelby was very kind and helpful. Several people made my wait pleasant. I love the new interactive information I received on my phone.
1/15/2025
Marilyn S. VERIFIED CUSTOMER
Tenacious and friendly.
1/15/2025
Cathy W. VERIFIED CUSTOMER
Shelby was exceptional. From the time I arrived until she came and checked me out she was efficient and kind.
1/15/2025
Kenneth M. VERIFIED CUSTOMER
Great Service.. Dida great job…
1/15/2025
Michael Z. VERIFIED CUSTOMER
I have not received a multi point inspection report after my service was completed. One of the main reasons I bring my vehicle to the dealership for service. The service writer said it is done paperless now and there is not one in my account paperwork. I am very disappointed about that. This is my first service at this dealership. I have done all my prior services at a San Diego Toyota where I used to live and always received upon vehicle pickup
1/15/2025
Maricella S. VERIFIED CUSTOMER
Fast, professional.
1/14/2025
Robin L. VERIFIED CUSTOMER
Thanks
1/14/2025
Patricia R. VERIFIED CUSTOMER
Juan did explain my questions 8 had regarding my vehicle needs.
1/13/2025
Amber C. VERIFIED CUSTOMER
Jay was super helpful and didn’t add additional charges or things that didn’t need to be completed. My car was ready in a timely manner. Overall great experience for today’s appointment.
1/12/2025
Tawnia B. VERIFIED CUSTOMER
Love coming there, great service and a nice relaxing environment.
1/12/2025
Janice M. VERIFIED CUSTOMER
Toyota has been servicing my cars for 20 years. My first was a 2005.
Always did a great job.
1/12/2025
Paul S. VERIFIED CUSTOMER
None at this time.
1/12/2025
Dominique V. VERIFIED CUSTOMER
Kevin took care of us right away and got us done in 45 minutes. And with a friendly smile!
1/11/2025
Dan R. VERIFIED CUSTOMER
My only feedback is the $3 fee for use of shop. My 35000 mile appt was 34.95 but, in reality it's 37.95. I'd get rid of it. Seems like a way to nickel and dime your customer.
1/11/2025
Michael R. VERIFIED CUSTOMER
My wife waited for the car, gave her phone # for updates. She didn’t get them. I got the messages and wasn’t able to notify her so she waited 30 extra minutes when the car was done. Better communication, please.
1/11/2025
Melani G. VERIFIED CUSTOMER
The employees only care about finding a way to getting people’s money!! It is ridiculous.
1/11/2025
Michael A. VERIFIED CUSTOMER
My glove box door will not close after the cabin filter was replaced.