The service was excellent as always. It just seemed three hours for an oil change was a little long. I was on time for my 7:30 appointment and left at 10:30. Employees were very friendly and capable. Maybe overbooked?
6/20/2023
Verna D. VERIFIED CUSTOMER
Thank you for your great service
6/20/2023
John A. VERIFIED CUSTOMER
Staff used misleading information in an effort to upsale services.
6/20/2023
Kim L. VERIFIED CUSTOMER
Thank you!
6/20/2023
Forrest J. VERIFIED CUSTOMER
Brianna got me in and out quickly and easily, she is a great ambassador for your business. I felt she knew her job well and wanted to get things done right.
6/19/2023
David C. VERIFIED CUSTOMER
U ok
6/19/2023
Daisy D. VERIFIED CUSTOMER
Great job
6/18/2023
Glenn F. VERIFIED CUSTOMER
Matthew was great. Super respectful and kind. He carefully explained the repair resolution. He’s just a genuinely compassionate person. The kind you need when you’re waiting for a car.
6/18/2023
John G. VERIFIED CUSTOMER
Scheduled my first free service but wasn’t free. No one called and told me it was past the two year mark nor that the car should have service at the one year mark.
6/18/2023
Carla C. VERIFIED CUSTOMER
Always great customer service
6/17/2023
Francisco N. VERIFIED CUSTOMER
Excellent service
6/17/2023
Belle C. VERIFIED CUSTOMER
Good service
6/17/2023
John F. VERIFIED CUSTOMER
Professional, courteous, efficient!
6/17/2023
Daniel M. VERIFIED CUSTOMER
Daniel Jones is the man!!! Great people skills, easy to talk to, he was able to give me to good advice on my breaks and took time to explain why I was having issues and how to help the noise, that’s your employee of the year right there , thank you guys again! Always making it easy for the customer
6/17/2023
Melissa M. VERIFIED CUSTOMER
It was quick and efficient.
6/17/2023
Anita O. VERIFIED CUSTOMER
Dustin was fantastic to work with. I really appreciated how he handled my situation and soothed my nerves.
6/17/2023
Bob B. VERIFIED CUSTOMER
Toyota of Tri-Cities takes care of both my tundra and my Land Cruiser. I have always been satisfied with the care they give my vehicles thank you, Toyota of Tri-Cities, and thank you, Michael.
6/16/2023
Todd P. VERIFIED CUSTOMER
Did not reset the scheduled maintenance reminder light. Also, $461 to replace 2 Air filters is ridiculous.