Daniel was totally knowledgeable, friendly, professional, and clear in all explanations. I will certainly add patient as he did not rush me through my “old lady chatter.” ????
Pay him well and keep him there!
4/21/2023
Vannie I. VERIFIED CUSTOMER
I have known and worked with Jomi for years and I am always very satisfied with her and the information about my car that she lets me know about; I do appreciate her ways and concerns. She takes care of me always!!! Thank you, Vannie I
4/21/2023
James S. VERIFIED CUSTOMER
Your shop has rwgularly maintained my vehicle and will continue to so, so that my vehicle can last as long as possible.
4/20/2023
Ron D. VERIFIED CUSTOMER
Jomi
Wonderful
She’s the face of Toyota TriCities
and her picture should be on a billboard
Her care for clients is over the top
and she has a heart of Gold
Ron D
4/20/2023
Sean O. VERIFIED CUSTOMER
Service person in the garage was great, she was very helpful. My wife and I have been customers for a fairly long time and we are continually disappointed with the level of professionalism of the service staff that are posted in the building.
I understand their job has to be challenging, you’re having to manage a person’s expectations, their frustration etc. However, is it to much to ask that someone acknowledges you when you are the only person in there. I don’t need to be helped straight away, but it would nice for one of them to say “hello” or “one of us will be right with you”? Anything would be better than nothing.
I honestly don’t know why I take the time to give you any feedback, because nothing ever changes with that small group. I hate to complain, but I don’t think I’m being unreasonable, you are a service oriented business, so do better. You’re Toyota, act as if. Thank you for listening. Ps. It should be your goal for every person in your group to say hi to a certain number of customers in a day.
4/20/2023
Brooke F. VERIFIED CUSTOMER
Took a lot longer than expected. Was never called that car was ready after it had been done for almost a half an hour.
4/20/2023
Clifford C. VERIFIED CUSTOMER
The service that was performed was done in a professional and timely manner, It is what I have come to expect from Toyota of Tri-cities over the 30 years that I have purchased Toyotas from them.
4/20/2023
Craig L. VERIFIED CUSTOMER
Everyone involved in this transaction was great to work with. No pressure, knowledgeable, friendly and made our purchase great.
4/20/2023
Ngoc N. VERIFIED CUSTOMER
Good service
4/20/2023
Elsie R. VERIFIED CUSTOMER
Great job
4/19/2023
Charles K. VERIFIED CUSTOMER
Really appreciated the fellow who did the vehicle checkin.
4/19/2023
Steven M. VERIFIED CUSTOMER
I’m Alma/the Wife of Steven. I was there to have the Venza serviced. It is disappointing to me that I am never recognized as the part owner of our car that I drive, and take car to be serviced when needed. Next time, acknowledge me as an “owner” of our car. Thank you. Steven’s email is
4/19/2023
Judith F. VERIFIED CUSTOMER
Always have great customer service by Toyota of Kennewick!
4/19/2023
Dwight B. VERIFIED CUSTOMER
Tks
4/19/2023
Kelly F. VERIFIED CUSTOMER
Felt like I was being taken advantage of maybe because I’m female.
Staff were not as cordial as they have been in the past
4/19/2023
Jomi G. VERIFIED CUSTOMER
I always have Jay as my advisor. The knowledge this young man has is top notch!!!