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Real Reviews from VERIFIED CUSTOMERS
Steven M. VERIFIED CUSTOMER
I’m Alma/the Wife of Steven. I was there to have the Venza serviced. It is disappointing to me that I am never recognized as the part owner of our car that I drive, and take car to be serviced when needed. Next time, acknowledge me as an “owner” of our car. Thank you. Steven’s email is
4/19/2023
Judith F. VERIFIED CUSTOMER
Always have great customer service by Toyota of Kennewick!
4/19/2023
Dwight B. VERIFIED CUSTOMER
Tks
4/19/2023
Kelly F. VERIFIED CUSTOMER
Felt like I was being taken advantage of maybe because I’m female. Staff were not as cordial as they have been in the past
4/19/2023
Jomi G. VERIFIED CUSTOMER
I always have Jay as my advisor. The knowledge this young man has is top notch!!!
4/18/2023
Toni M. VERIFIED CUSTOMER
Well it took a long time just to change the oil.
4/18/2023
Dennis G. VERIFIED CUSTOMER
Cabin air filter was not replaced per maintenance guide. Service Representative told me Toyota of Tri Cities did not replace the cabin filter because it would have cost an additional $40.00 and they did not call me to ask if I wanted it changed or not because they thought I would not want to pay extra. ???
4/18/2023
Erik C. VERIFIED CUSTOMER
Did a” job” without confirmation from anyone in the family. Up charged, and took FOREVER after scheduling an “appointment”. Should’ve just brought it in without an appointment. And problem of the “job” wasn’t fixed. Very unprofessional and can tell Toyota just wanted a sale. Disappointed.
4/17/2023
Joel P. VERIFIED CUSTOMER
Juan is proactive, friendly and helpful. He goes out of his way to explain things and answer my questions.
4/17/2023
Shirli H. VERIFIED CUSTOMER
Pleasant wait time. Efficient service...thank you, crew and staff!
4/16/2023
Paul C. VERIFIED CUSTOMER
Good advice. Excellent service.
4/16/2023
Mario C. VERIFIED CUSTOMER
Good service
4/16/2023
Guillermo R. VERIFIED CUSTOMER
Muy buen trabajo amigo
4/16/2023
Travis H. VERIFIED CUSTOMER
All good.
4/16/2023
David F. VERIFIED CUSTOMER
When I drove in I was checked in by an adviser who told me that Jomi would take it from there. So I went in and was rather rudely met by Joni who told me I would have to wait because she was busy with another customer. She finished wsith that and I told her I was checking in for my 9:30 appt. Rudely she said where is your car. I told her it was in the reception area where I left it. She immediately went outside and was told I had already checked in. She came back with an attitude that I was an idiot for bothering her. The rudest adviser I have ever had in my many years of Toyota ownership.
4/15/2023
Natalee R. VERIFIED CUSTOMER
2 1/2 hours for a oil change with an appointment.... joke
4/15/2023
James N. VERIFIED CUSTOMER
Very thorough and prompt analysis and remedy
4/15/2023
Yvonne B. VERIFIED CUSTOMER
Thanks
4/15/2023
Bradley D. VERIFIED CUSTOMER
Shelby was very polite and informative. The service was thorough, completed quickly, and the service was great.
4/15/2023
Lynda M. VERIFIED CUSTOMER
Just thank you for caring for my vehicle! I appreciate your service totally!
4/15/2023