My point of contact is/was Jay in service. He has exhausted his attempts to discuss how it could have been better
2/7/2023
Juan U. VERIFIED CUSTOMER
It a hit and miss with you guys sometimes. Today I felt like you didn't care just wanted to get the job done and over with. What was weird is I was just there a week ago and the service was amazing even gave me 10 percent discount and no extra pricing like today. It was 25 dollars more than what you quoted me. I understand stand you can't be consistent but you should take care of the ones that have purchased a vehicle from you and brings others to you that are not even Toyota. You asked for my opinion about your service.
2/7/2023
Mark R. VERIFIED CUSTOMER
I have always been satiated with the work done by Toyota of Tri Cities. They are excellent at what they do.
2/7/2023
Nicole S. VERIFIED CUSTOMER
Been a loyal customer since 2005 when it was Tri cities motor sales… the service has gone continuously down hill.. this was the third time having the vehicle in for the same “ recall” with no repair being done on it…. Also three services are recommended on the phone.. one being read diff getting dirty .. yet I’ve only put 16k miles on it since buying it from you and then upon showing up I was told “ miss communication” just due because of “ time” since the vehicle only has 68k miles on it … I was told I would find it in my manual… I only see the coolant in my manual with a time recommendation and also my manual specifically states drain and fill , do not flush yet a flush is what is recommended… I ask for the inspection forms after every service and have never seen one.
2/7/2023
Jerry G. VERIFIED CUSTOMER
Always a good experience.
2/5/2023
Hai P. VERIFIED CUSTOMER
Brianna Madrigal was really helpful and progressional service. I’m appreciated all of her service and time
2/4/2023
Marla G. VERIFIED CUSTOMER
Well done as always
2/4/2023
Shon T. VERIFIED CUSTOMER
Wonderful service
2/4/2023
Debra J. VERIFIED CUSTOMER
My appointment was 2 pm. The paperwork says they didn't start working on my car till 2:52. Not sure why I made an appointment. Vehicle was finished at 3:30.
2/4/2023
Marlene C. VERIFIED CUSTOMER
He is the best!!! Very attentive ang great person
2/2/2023
Joyce O. VERIFIED CUSTOMER
Although I haven’t picked up my car yet, Daniel has done an excellent job of keeping me updated. Thank you!
2/1/2023
Omer M. VERIFIED CUSTOMER
Thanks
2/1/2023
Kristiania G. VERIFIED CUSTOMER
Thank you Danny and to the technicians who serviced my car. You guys went above and beyond. Keep up the good work!
2/1/2023
Brett B. VERIFIED CUSTOMER
Great service
2/1/2023
Theresa C. VERIFIED CUSTOMER
Jay helped me in a professional, expedient manner answering all my questions. Thanks for all the help.
2/1/2023
Carol S. VERIFIED CUSTOMER
Job well done. I buy Toyota because I like their service
2/1/2023
Darlene B. VERIFIED CUSTOMER
Very kind and efficient. I felt special.
2/1/2023
David B. VERIFIED CUSTOMER
Was a bit surprised that the service took so long. After2.5 hours I asked Raul for an update only to find out my vehicle was already done. Don't know how long it may have sat there after it was finished.
2/1/2023
Jayant K. VERIFIED CUSTOMER
Good service
2/1/2023
Rebecca F. VERIFIED CUSTOMER
Miss the shuttle service, as I live alone and really didn’t want to spend three hours sitting at dealership while my vehicle was being serviced.