David was very courteous and told me of additional things that I need to have done but didn't push me to get it done right now just call to set up an appointment
1/28/2023
Stacy S. VERIFIED CUSTOMER
I need a call back. My car needs another alignment. I’m concerned you did not diagnose this correctly. Last time this was brought up I had to buy 4 new tires. I think there is another issue here and don’t want to be told I need to buy another set of tires. Today the report was uneven wear. Again. Left a message. No return call.
1/28/2023
Maria M. VERIFIED CUSTOMER
Great job Mario, keep up the good work u all.
1/28/2023
Stephen E. VERIFIED CUSTOMER
I received a call from the guy doing the service on my vehicle. He said everything was done, but recommended replacing the battery which should only take a few minutes. Soon after my vehicle was brought out to the parking lot and the paperwork is brought into the office, I waited another 30 to 45 minutes noticing my key and paperwork on the desk before I went in to ask about how long it would take. A very kind gentleman found my paperwork and got me checked out. I do not know where the log jam occurred. I waited at the dealership from 9 AM until well after 1130. I’m very pleased with the service, but I wasn’t happy with how much time went by for when I was told my vehicle work was done to when I was checked out. An older woman at the desk simply said “sorry“.
1/28/2023
Noe F. VERIFIED CUSTOMER
Very knowledgeable customer service
1/28/2023
Hamatullah H. VERIFIED CUSTOMER
Good job
1/27/2023
Vincent A. VERIFIED CUSTOMER
The repair was good and correct and it works just grate thank you for a job well done ????
1/27/2023
Chelsea T. VERIFIED CUSTOMER
Brianna has great customer service skills. She explained how each service fits the needs of my car and has a friendly demeanor.
1/27/2023
Jessica B. VERIFIED CUSTOMER
Why do I need to make an appointment, give my very specific vehicle details and then when I arrive for my appointment, you do not have the parts needed to perform the service. An express oil change took almost 3 hours.
1/27/2023
Rhonda M. VERIFIED CUSTOMER
I had an appointment. The oil was not changed, tires rotated, and diagnostic was done. Probably an half hours worth of work and it took an hour and an half. I can see 45 minutes to an hour, but 1.5 hours is a bit ridiculous
1/27/2023
Bonnie M. VERIFIED CUSTOMER
Gombe is the best
1/27/2023
Frank N. VERIFIED CUSTOMER
On time , well done
1/26/2023
Kristen E. VERIFIED CUSTOMER
nice bunch!
1/26/2023
Dora C. VERIFIED CUSTOMER
Stacey is always great to work with! Thank you!
1/26/2023
Dennis W. VERIFIED CUSTOMER
We were not informed that our car had been completed. We dropped it off at 12:30. At 2:30 we decided to see if the car was parked outside. It was. Every one was very busy. But it felt like we were forgotten. You may just need more people covering the customer interface.
1/26/2023
Christopher S. VERIFIED CUSTOMER
My biggest complaint is that you have a appointment at 11:30am and you get there early only to be told you are done after 1pm. I don't understand why a oil change takes that long. Other than that it was ok.
1/26/2023
Mona H. VERIFIED CUSTOMER
i am very very hapoy with the service done on my car. on top of that, I am very satisfied with the customer service. Jay and Brianna really were very helpful and kind. After the car was serviced, both came to my place and dropped the car. this is a blessing. may god bless u all. thanks again. mona
1/26/2023
Misael Q. VERIFIED CUSTOMER
We appreciate his honesty and patience as ours was running out that particular day.. thank you Mario for your great attitude and understanding with our concerns on our Highlander…