It seems that appointments were over booked on 1/6/23 or the service department was under-staffed. I was quoted an 1 1/2 hour wait for a service that should have taken only an hour (the previous oil change service had taken only an hour) but it actually took 2 hours. No apology or explanation was made. Further, this is the second service where we have complained of the brakes squeaking and we were given only platitudes. Eventually the staff person explained that we could make another appointment for a diagnosis, but that would cost $160 despite the vehicle being under warranty. I never met or talked to Daniel Jones.
1/8/2023
Pairin D. VERIFIED CUSTOMER
Thank you
1/8/2023
Reese W. VERIFIED CUSTOMER
Jay was pleasant and professional. He did not try to sell me services I didnt need and he informed me of an upcoming repair I would need so I could have time to finacially prepare for it. He did awesome!
1/8/2023
Mark R. VERIFIED CUSTOMER
The staff at the dealer are excellent to work with. The quality of work is very good.
1/8/2023
Gregory M. VERIFIED CUSTOMER
After my last service, I experienced oil leaks which were identified by an independent shop as coming from both the filter and the drain plug. I came to your shop the following day I asked Brianna to have the tech make sure everything was tight. I ended up trading the vehicle later that day. I had nothing but issues with the vehicle from the day I bought it.
1/8/2023
John V. VERIFIED CUSTOMER
Great service. Professional and courteous staff
1/7/2023
Linda M. VERIFIED CUSTOMER
Jay was very helpful and kind. I realize that a lot of what happened was out of his control. I bought 4 new tires and new front brakes. A sensor in one of the wheels also had to be replaced. When it was time to pick up my car, I was told the computer for recalibrating the sensors was down so I left the car two more days. The computer still wasn’t working but I needed my car. I paid for all services and Jay was kind enough to give me 10% off for the trouble. Now I have to come back another time when the computer is working. He called and I brought the car in and was assured it was fixed. The next time I started the car the indicator light stayed on again. I had to bring the car in again and was told a sensor number been entered wrong but all was good now. It has been fine since. I appreciate all of Jay’s efforts to rectify this but a lot of time was involved for me. I’m glad that it’s fixed!!
1/7/2023
James K. VERIFIED CUSTOMER
Toyota service department is one of the reasons we buy Toyota cars. I brag on the service we receive when people ask.
1/7/2023
Terry H. VERIFIED CUSTOMER
I love my car! I can trust your service department to take good care of me here. Keep up the good work! Thank you!
1/7/2023
Cynthia H. VERIFIED CUSTOMER
He did an excellent job, I love my car. Thank you for your excellent work.
1/7/2023
Clark H. VERIFIED CUSTOMER
The Toyota Dealership on Canal has always provided excellent service.
1/7/2023
Jason S. VERIFIED CUSTOMER
Thank you guys for such good service.
1/7/2023
Shawnna N. VERIFIED CUSTOMER
Thank you for the great service! He was pleasant and thorough when explaining extra work that was going to need done and got it done in a timely manor
1/6/2023
Jennifer K. VERIFIED CUSTOMER
Jamie is the best!!! Absolutely a keeper!! Thank you!
1/6/2023
Lori M. VERIFIED CUSTOMER
Thank you!
1/6/2023
Jim S. VERIFIED CUSTOMER
Pleasurable experience
1/6/2023
Roman L. VERIFIED CUSTOMER
Thank you, for your service.
1/6/2023
Kristine A. VERIFIED CUSTOMER
Raul is truly an asset to your service department. He knew everything explained clearly and assisted me with kindness and respect. He made everything go smoothly. He made the difference.
1/6/2023
Shelby H. VERIFIED CUSTOMER
Jomi is amazing! She’s trustworthy, thorough and accurate. I always receive excellent service. I would absolutely buy another car Toyota and I’ll always continue to stick with Jomi !