3 hours is a bit to long to wait for my vehicle.
I realize they didn't have all the parts ,seems like they should carry some in stock.Jome probably did the best with what she had to deal with.
12/29/2022
Alfred M. VERIFIED CUSTOMER
David was really nice & professional ????
12/29/2022
Gillian T. VERIFIED CUSTOMER
Thank you
12/29/2022
Michael D. VERIFIED CUSTOMER
We requested wiper blades when we arrived. When the service was done there were not any new wiper blades installed. So we had to wait an another 20 minutes before we could leave.
12/29/2022
Lisa J. VERIFIED CUSTOMER
The rudest person I’ve ever met in my life. I have been a loyal Toyota owner for over 25 years + I will never be bringing any of our vehicles to Toyota Of TriCities again.
12/28/2022
Ronald S. VERIFIED CUSTOMER
Everything went great, as usual. Thanks!
12/28/2022
Rosalinda S. VERIFIED CUSTOMER
Very satisfied with the service
12/28/2022
Jerome M. VERIFIED CUSTOMER
It was not the teckntions fault, he did fine, it was the service manager not willing to fix my fog lights, I brought my truck in there for recall work on front bumper, and when I left there the fog lamps did not work,and the service manager said he would not fix them.
12/28/2022
Joanne B. VERIFIED CUSTOMER
After entering the garage, I sat there for at least 5 minutes before anyone acknowledged me. There were several guys that walked in front of my car and never looked my way.
Just a nod or some recognition should be given.
12/28/2022
Zachary C. VERIFIED CUSTOMER
Juan is always awesome. Thank you!
12/28/2022
Olivia V. VERIFIED CUSTOMER
Juan ****was very attentive and made sure I understood what all was done on my car. You have a great employee ???? in Mr Ramirez!!
12/28/2022
Cristian A. VERIFIED CUSTOMER
Brianna Madrigal was helpful and trustworthy.
12/28/2022
Jamie R. VERIFIED CUSTOMER
I was told it would be an hour and after nearly two hours, I had to get up and ask if my truck was done. It was and I got a text it was done after I was almost home.
12/27/2022
Maria S. VERIFIED CUSTOMER
Jay went above and beyond. His demeanor showed his genuine effort to help answer all of my questions. No matter how much I did not know, he was readily available to help me understand what my vehicle needed and an estimated time for new services. I've driven up to 1.5hrs for over 3yrs for an exceptional service advisor that transitioned to a new Toyota. After trying 3 other dealerships, I will be returning to your Toyota specifically for Jay. Employees that are eager to learn and work hard are hard to come by.
12/26/2022
John V. VERIFIED CUSTOMER
Fast service today. Mario brought my vehicle out promptly when done and was very helpful.
Thanks
12/24/2022
Larry F. VERIFIED CUSTOMER
As always, very satisfied.
12/24/2022
Marvin M. VERIFIED CUSTOMER
Understanding directions for customer request.
12/24/2022
Robert S. VERIFIED CUSTOMER
Good service.
12/24/2022
John B. VERIFIED CUSTOMER
Everything went very smoothly. From scheduling the appointment online to the completion of the service. You have a great team there.