Toyota of Tri-Cities Auto Repair Service

I'm pretty happy with him He knows what to do He checks everything to be OK thank you

Juan was professional and kept me informed of the vehicle progress. Estimate provided and parts installed. Thank you Chad U

I have always gotten good service from your dealership and that's why I keep coming back.

This App is as **** as your service!!!!

It was a 2 1/2 hour wait rather than the 1 1/2 I was told it would take. Did you possibly overbook?

Brand new Toyota customer salesman amazing no problem there, unfortunately i had to have a bad experience in the service department. Brand new car and super excited specially to have my windows tinted. Unfortunately my windows had particles in between the tint also in on of my windows the trim was way off from the opposite window and on top of the my turk was soaked in water and I didn’t even know until the next day late at night. Took it in again for the second time so all of them can be redone but only the back one got done and again my truck was soaked in water and i had pleaded several times not to leave my trunk soaked. I had employees look at it and they seen that my windows needed to be re done and i had several other employees say they were fine but it was very clear that they weren’t, the Communication between them was horrible, i had to explain everything over and over and over again at one point they made me feel like if i was making all this up when it was all very visible. At the third time it was either getting a refund or actually getting the rest of the 4 windows redone like they were supposed to, so I decided in good trust and i said okay ill bring it again so he can retint my windows and if not we can go from there. Well that was the stupidest decision that day, they retint my 4 windows only to find my windows damaged with several scratches. Now i know where not go back to nor recommend ever for this kind of service.

Best service and very comfortable

It went very well and waiting area very pleasant

Thank you for a job well done.

No need to contact me. I just wasn’t impressed that the hour and 15 minute turned into 2:15. Everything else went wonderfully and we’ll definitely be back for future service.

Brianna is excellent and brilliant

Everyone was very nice and helpful, I love taking my car to get serviced there. Excellent customer service.

Jomi has been there a long time and is one of the best in the service dept.

Very professional staff

Jomi was a real pleasure to work with. She answered all my questions and concerns.

Jomi was amazing!

Great service, as always!!

I have always liked Toyota of Tri-cities and I would be more than glad to deal with Danny.

Jomi has always been terrific in her role at Toyota. I hope you can hire more women in this position. It gives me more comfort and confidence when dealing with another woman.

She was great. Told me what was wrong with my heated seats and the options I had to fix it.