Raul went beyond the call of duty and persisted until they found a solution!
12/5/2022
Harsha J. VERIFIED CUSTOMER
very unprofessional
I had to wait so long outside before handing over because the service area doors were closed …
Then l had to park the vehicle outside and then talk to a representative
Ofter the service I had to talk to a representative again because they haven’t fixed some plastic parts removed from the vehicle
12/4/2022
Farshid N. VERIFIED CUSTOMER
We appreciate Mr. Daniel Jones’s help and consideration.
He was so caring and kind.
We had a great experience
Thank you Daniel.
12/4/2022
Shirley F. VERIFIED CUSTOMER
Matt told me my vehicle wouldn't be until the end of the day til... so I drove home, and then no sooner did I get there then I heard my car was ready so that was kind of frustrating.
12/4/2022
Steven A. VERIFIED CUSTOMER
My service was done on time. The server at the coffee counter was very pleasant.
12/3/2022
Jacob T. VERIFIED CUSTOMER
2 hours was way longer than I expected it to take to install crossbars considering I had an appointment.
12/3/2022
Corey P. VERIFIED CUSTOMER
All of the staff at Toyota of Tri Cities are amazing. Never had so much enjoyment going to a dealership.
12/3/2022
Mike W. VERIFIED CUSTOMER
Great service, always
12/3/2022
Tim W. VERIFIED CUSTOMER
Your techs play with our settings we have done for lights and other items we have set. My wife is always a little frustrated because she has trouble figuring out how to put stuff back to how it was. Most of the times I do it.
Other than that we are happy.
Have a Merry Christmas
12/2/2022
Kathleen P. VERIFIED CUSTOMER
An absolute pleasure to work with he was the most helpful kind customer service representative I have ever worked with a definite asset to your company
12/2/2022
Colleen L. VERIFIED CUSTOMER
You never checked the battery you had to jump start.
12/2/2022
Helen T. VERIFIED CUSTOMER
Juan has always been very friendly and very knowledgeable. He’s patient with me and all my questions! Based on my experience, I would recommend Kennewick Toyota and Service Department to family and friends.
12/2/2022
Dale B. VERIFIED CUSTOMER
Everything is fine. I’ll be back.
12/2/2022
Mark G. VERIFIED CUSTOMER
GREAT SERVICE
12/2/2022
Frederick M. VERIFIED CUSTOMER
Thx
12/1/2022
William C. VERIFIED CUSTOMER
Very happy with the service. Thank you
12/1/2022
Sherri S. VERIFIED CUSTOMER
I appreciate Raul and his hard work. I brought my 4runner in for the simonize protection but also, my passenger drivers mirror was loose. I asked if they could tighten the screws and Raul made sure it was taken care of. Thanks for a great job done!