Raul was great to deal with, and was able to get my vehicle in for service ahead of schedule. Beyond the normal service, I had a vehicle issue I needed diagnosed and fixed. His team stuck with it until they figured out the problem, which was a rock stuck in the suspension. They fixed it and got the servicing done in quick fashion. I really appreciate the attitude, customer focus, and excellent outcome. Thanks Raul!
12/1/2022
Mikelle C. VERIFIED CUSTOMER
Talked to two different service people. Each was friendly.
12/1/2022
Jerry A. VERIFIED CUSTOMER
Good job.
12/1/2022
Judy H. VERIFIED CUSTOMER
He was friendly, courteous and helpful. I appreciated his attitude and knowledge.
11/30/2022
Betti S. VERIFIED CUSTOMER
Excellent service as always! I appreciated David's help very much!
11/30/2022
Sylvia P. VERIFIED CUSTOMER
Toyota of the Tri Cities has always treated me well.I have told several of my friends to consider them for all there automatic needs.
11/30/2022
Darel A. VERIFIED CUSTOMER
While we had just had the very first repair on our 2011 Highlander a month ago, we agree that after 12 years of not one needed repair, we felt that perhaps this issue should/maybe found during that repair. That said we are Very happy with service, attention to our vehicle, Mario’s quick response.
We would suggest that after our dedicated commitment to your service over the years and our focus on keeping her running smoothly that the diagnostic fee of $160.00 is excessive. This should be free for loyal customers.
11/30/2022
Edward C. VERIFIED CUSTOMER
As always great service.
11/30/2022
Ruth S. VERIFIED CUSTOMER
Thank you for turning off maintenance light. I will watch out for when light turns on again as a reminder to service the car. Again, thank you
11/30/2022
Staci C. VERIFIED CUSTOMER
I arrived with my vehicle at 12:15 and was told that it would be about an hour and 15 minutes for the service. I waited in the lobby and about 15 minutes past the expected time I had to ask someone at the desk for an update because I had to be back at work at 2. My vehicle needed 15 more minutes to finish. There is no shuttle available so I had to quickly find a ride to get back to work. I understand that it was busy but an update to customers would have been helpful.
11/30/2022
James N. VERIFIED CUSTOMER
Glad you were able to get my TPS system figured out.
11/30/2022
Davone K. VERIFIED CUSTOMER
No comment
11/30/2022
Alfredo C. VERIFIED CUSTOMER
I waited for about 10-15 minutes before anyone even acknowledged that I was there; not even a “we’ll be with you in a few minutes.” My service appointment was supposed to take 1 1/2 hours, but took over 2 hours. It was a busy day but someone should have said so and apologized for the delay. We have had Honda vehicles for quite some time and the service in Yakima was a much better experience. Matt was courteous enough but it would have helped for him to touch base with me during my 2 hour stay. As my stay got closer to when it was “supposed” to be done, I had to make contact with Matt in order to find out the status of estimated time of service copletion completion. Your customer service to be better.
11/30/2022
David R. VERIFIED CUSTOMER
I was very happy with Shelby’s service, I wasn’t the nicest customer today and she handled my situation perfectly.
11/30/2022
Thomas W. VERIFIED CUSTOMER
Both Matthew and Jomi were great to work with. Appreciated the texting notifications and the calls from Shelby to let me know service was completed. Truck very clean from hand wash. Thank you.
11/29/2022
Chenxi W. VERIFIED CUSTOMER
Thank you, it’s a nice visit!
11/29/2022
Chenxi W. VERIFIED CUSTOMER
Thanks, great experience!
11/29/2022
Candace H. VERIFIED CUSTOMER
My appointment was scheduled for 11:00am, arrived at 10:5, waited 10 minutes to talk to a service advisor. After sitting in your waiting room for 45 minutes and seeing that my vehicle hadn’t been moved from the service parking staging area, I returned to the service writers area, waiting an additional 10 minutes to ask why my car hadn’t been serviced!!! Additional 10 minutes went by, and the service tech said he was sorry.
I went to your men’s restroom and I was appalled at how dirty it was. It was so dirty, I wasn’t comfortable using your facilities. Very disappointed in my visit to your dealership today!!!