I wansnt sute which lane to go in so I ended up accidently going in the one where no one checked me in. I tried to wave someone down but was ignored. So I unloaded my 2 kids and went into the reception area. There were 5 receptionists. 3 of them had no customers. I had a crying baby and a toddlers who kept trying to run back out to the car area. I was ignored for 10 minutes. I finally asked one of them for help. And he wasn't very nice and said one one the other guys will help you. My appoinment was at 930 but it was almost 10 by the time I got help. It was very stressful. It would be easier to go to valvvoline. I usually come here because you have a kids area and snacks. Once I got help I asked them to let me know if there was any issues with my car but no one contacted me til they were done. It was fast and the concierge lady was nice but waiting for help for over 20 minutes Evenn though I had an appoinment with kids was stressful.
10/27/2022
Donna D. VERIFIED CUSTOMER
Thank You
10/26/2022
Frank N. VERIFIED CUSTOMER
Job well done and waiting was enjoyable with coffee and cookies.
10/26/2022
Scott T. VERIFIED CUSTOMER
Clear communication through the process. Raul clearly walked me through the service order.
10/26/2022
Cathy R. VERIFIED CUSTOMER
Great service. Very pleased.
10/26/2022
Brian L. VERIFIED CUSTOMER
Great team
Great explanation of how everything is working