Went in for oil change and tire rotation. Just one thing I noticed was my car was parked and ready to go for 30 minutes before I got the call saying it was done. Not that big of a deal but I was there waiting.
10/10/2022
John H. VERIFIED CUSTOMER
Quick
10/10/2022
Erik M. VERIFIED CUSTOMER
Jay was fantastic! Kept me updated and car was done when expected. Will definitely be returning for service.
10/9/2022
Darrell S. VERIFIED CUSTOMER
Came in for an oil change and no oil change was performed. It was my understanding that when I purchased the vehicle that it came with two oil changes. I was told today oil changes are only done every 10,000 miles which for me is 2 years as I am only driving 5,000 miles per year. This is my first Toyota as I usually drive Hondas. They wash and vacuum when you bring your vehicle in for service which Toyota doesn't do. I think Toyota should consider doing this.
10/9/2022
Kenneth W. VERIFIED CUSTOMER
The recall still shows up as active on my Toyota app. How do I clear it?
10/9/2022
Rebecca F. VERIFIED CUSTOMER
Excellent customer service.
10/9/2022
Sharee D. VERIFIED CUSTOMER
Mario was very professional, polite, answered all my questions, and did a great job servicing my vehicle. I would recommend him specifically to others!
10/8/2022
Cheryl H. VERIFIED CUSTOMER
Thank you for having people such as SHELBY AND DANI6 in your employ. They are thorough a n d detailed in their service for my Avalon and my care. I feel safe in my car knowing they are on top of everything related to me and my car's service. Cheryl H
10/8/2022
Jeffery H. VERIFIED CUSTOMER
Jamie was very rude to me.
10/8/2022
Cheryll Ann. VERIFIED CUSTOMER
Good job the car looks beautiful
10/8/2022
Lynda M. VERIFIED CUSTOMER
Stacey was so very helpful with helping me get a flat tire fixed.
10/8/2022
Robert G. VERIFIED CUSTOMER
I trust in the Toyota model, the strive for continuous improvement, and the Tri Cities staff reflect that. I pay for the treatment I get, and 7 years in, I have not been disappointed.
10/8/2022
Betty W. VERIFIED CUSTOMER
Totally impressed with Erik Rodriguez who came to our need and worked about three hours helping fix a mess with Toyota. He is a salesman but took pity I have no idea how many phone calls he made plus spending time on his knees helping us and missing out on a possible sale. That’s service. Betty W
10/8/2022
Corienne L. VERIFIED CUSTOMER
Stacey was a great customer service representative
10/8/2022
Laura B. VERIFIED CUSTOMER
They were efficient and kind and helpful. I really appreciated the team getting me in and taking care of my vehicle. Shelby was incredibly professional. Thanks so much!
10/7/2022
John A. VERIFIED CUSTOMER
You folks are doing well
No improvement needed
Thanks
10/7/2022
Lowell C. VERIFIED CUSTOMER
I appreciate Joni’s attention to my vehicle service needs.
10/7/2022
Gregory W. VERIFIED CUSTOMER
Jay was great- thanks
10/7/2022
Bert R. VERIFIED CUSTOMER
Exceptional customer service. Joni listened to an issue and reviewed it for
me. Explained it well.