Easy to schedule, drop off, and get notified that work was done early. Not much else to ask for.
9/22/2022
Sabiha K. VERIFIED CUSTOMER
I was told that there was a nail in my front passenger side tire and it was irreparable therefore I would have to replace the tire. I took it to Les Schwab afterwards where I had bought the tire. They removed the nail. I asked the guy at Les Schwab why the Toyota dealership would say it’s not repairable, he said he didn’t know but his guess is that they were being lazy and didn’t want to spent the time to remove it. I am a long time customer if Toyota, since 2006 I deserve better service than getting the wrong information. I had to spend another couple of hours to get the nail removed. Expect better next time.
9/21/2022
Mary C. VERIFIED CUSTOMER
Simple service, but everything was done in the promised time with a very busy garage.
9/21/2022
Natalie W. VERIFIED CUSTOMER
It is very distressing to have my floormat removed. Then they don't have an option to fix the problem that is affordable. I only need one mat not 4. This is a Toyota problem. Also, I had to wait until my car was finished to find out the front brakes were not needed and they had started the work. I think one rep said there were over 140 appointments scheduled today. I think it is too hard for the team to have so many appointments. Overall I was pleased they found a nail in my tire. Worried that there is no basic inspection to catch problems, I'm not aware of what they check when we bring the car in. At Ford they had a basic check off list of safety checks.
9/21/2022
Bruce C. VERIFIED CUSTOMER
Thank you
9/21/2022
David M. VERIFIED CUSTOMER
Great job
9/21/2022
Angela G. VERIFIED CUSTOMER
Gerald provided excellent customer service from the moment I walked in the door. He went above and beyond to facilitate my repair as quickly as possible and work with my schedule. He provided helpful communication throughout the process. Gerald is a true asset to Toyota of Tri-Cities.
9/21/2022
Marla M. VERIFIED CUSTOMER
Great timely and courteous service
9/20/2022
Sheree K. VERIFIED CUSTOMER
Yes, give me a call.
9/19/2022
Lupe B. VERIFIED CUSTOMER
Very perfesonal
9/18/2022
Chloe B. VERIFIED CUSTOMER
Great job!
9/18/2022
Isaias G. VERIFIED CUSTOMER
Service was done very profesional and everything was explained very well, thank you Raul for always helping me with my needs I’m very satisfied with your service.
Thank you!!!
9/18/2022
Tong C. VERIFIED CUSTOMER
Very good service. Work done to the extreme. has earned our trust. thank you.
9/18/2022
John B. VERIFIED CUSTOMER
The only thing that wasn’t just so was the cabin filter costing twice as much as what were told at the beginning. Instead of ~$26, it was ~$54. Not q major issue, just worth noting. Otherwise, everything was fine.
9/18/2022
Trung B. VERIFIED CUSTOMER
Very good
9/18/2022
Bonnie D. VERIFIED CUSTOMER
Great customer service!!
9/18/2022
Steven M. VERIFIED CUSTOMER
Waited 6 hrs without an appt.
9/18/2022
Larry S. VERIFIED CUSTOMER
Daniel was great.
9/18/2022
Kevin M. VERIFIED CUSTOMER
I'd rather speak to.the Service Manager directly about my experience..
9/17/2022
Roy S. VERIFIED CUSTOMER
We love our local Tricities Toyota. Always so kind and courteous. And excellent service on my Prius!